Litigated Motor Fraud File Handler

We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative

division in order to take the next step in their legal career. We have a great opportunity for an experienced,

litigated File Handler to join our team. Whilst our counter-fraud team is the largest and longest-established in the

UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are

incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and

developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who

want to join us in this exciting and important work and to develop and further their careers with us.

The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File

Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients,

working closely with sophisticated claims handlers acting without any Delegated Authority. The successful

candidate will work in close conjunction with the relevant Lead Lawyer so to achieve the best possible results in a

commercially sound manner. The role requires both an ability to follow defined processes and a forensic and

analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key

elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy

and within the best interests of the client.

The NDA File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in

order to work towards shaping the future of the counter-fraud arena.

The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of

claim:

Bogus Passenger

Staged/Contrived

Fraudulent Exaggeration

Induced accidents

Low Speed Impact

Late Notification Claims

Credit Hire Fraud

MIB

Linked & Organised Crime

Key Accountabilities

It will be the responsibility of the NDA File Handler to run fraud cases from the point of litigation through to the

resolution of the case. Dependent on the instruction, there may also be n

Responsibilities in case management include, but not limited to:

Strategic Excellence

Detailed review and analysis of evidence throughout the life of the case

Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies

that may be put in place by Lead Lawyer and Technical Leads

Adhering to all work type process stages

Identifying strategic litigation opportunities and complex cases when appropriate

Identifying client trends and any opportunities to raise profile with clients

Client Excellence

Handling files in accordance with agreed client guidelines on a non-delegated basis

Ensuring maximum client satisfaction on each case

Ensuring accurate and timely completion of all client and internal MI

Achieving both client and internal KPIs

Technical excellence

Reporting to Insurer client throughout the lifetime of the claim

Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set

strategy

Compliance with all procedural and investigative deadlines

Achieving, the best result in litigation - protecting the client's position in relation to proceedings, ensuring full

compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking

advocacy where required and cost-effective to do so

Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until

point of resolution

Delegating tasks as appropriate to assistants to take the case forward

Timely and accurate maintenance of all Case Management Systems from opening to closure

Adherence to file management policies

Complying with the SRA Standards & Regulations

Financial Excellence

Be commercially aware, by working in an efficient and effective manner

Commercial awareness so as to retain profitability

Achieve financial targets

Ensure timely and accurate billing

Cultural Excellence

Adhere to our Values

Working Hours

35 hours per week

Monday - Friday 9am - 5.00pm with 1 unpaid hour for lunch.

Primary location for this role is Bolton, Parklands Office. We are agile workers with attendance at our offices at least

1 day a week

Essential Skills and Attributes:

Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.)

Experience in one of the following:

Experience of handling RTA pre-litigated and / or litigated case load

An understanding of insurance litigation practice and processes together with indemnity principles

Knowledge of the litigation process / working knowledge of the CPR

Good advocacy skills

Good client care skills and evidence of working to client guidelines

High level of analytical skills

Excellent listening, verbal and written communication skills

Ability to prioritise work, keep to deadlines and work under pressure

Ability to anticipate problems and identify solutions

Experience of time recording and billing systems

Excellent IT Skills

Required soft skills:

Client Care/Service

Organisation

Ability to prioritise and adaptability

Teamwork and collaboration

Oral and written communication

Interpersonal and social

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five

values are at the heart of everything we do;

Keoghs values

We listen, are down to earth and supportive

We work together towards a common goal

We're friendly with a can-do attitude

We care about our clients

We evolve