Membership Engagement Manager

Salary: £45,000 p.a
Job type: Full-time, 37 hours per week
Deadline: Tuesday 8 October
Location: London, Hybrid (minimum of two days in the office)

The Chartered Institution of Highways and Transportation (CIHT) is the home for all people working in highways and transportation infrastructure. CIHT members come from within the private, public, and academic sectors.

Position Overview:

The Membership Engagement Manager is a new integral role that will support and work with the Head of Membership and Member Services to enhance CIHT's member engagement. This role collaborates with a new Membership Development Manager who focuses on strategic plans for membership growth.

Key Responsibilities:

1. Develop and deliver a coordinated, compelling, and tailored membership services and engagement programme.
2. Communicate effectively with members on complex issues.
3. Manage and mentor a team of three Regional Engagement Officers responsible for developing and supporting CIHT member networks and volunteers across the UK and globally.
4. Provide relevant opportunities for learning, professional development, and peer support.

This is a permanent, full-time role that suits a dynamic and experienced relationship manager who can build relationships at all levels, listen to the needs of members, and work across the business to ensure these needs are met.

Please submit a CV and a covering letter using the Apply button. It is important that your covering letter includes a clear statement in support of your application, demonstrating how you meet the essential (and where applicable, desirable) criteria described.

We expect you to meet the points under 'other requirements' as a pre-requisite for applying for this position. However, you are not required to address these in your written statement.

CIHT is committed to equality and diversity in its role as an employer, valuing the benefit a diverse workforce brings. It is our intention not to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex, or sexual orientation.