Nextlane Customer Success Manager (Lyon/Paris)

About Us

At Nextlane, we don't just develop software solutions - we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

What truly sets us apart is our growth-oriented culture.

Here, we value the power of ideas and the diversity of thought. We are committed to providing an environment where you can learn, grow, and collaborate on projects that make a global impact. We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, you'll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.

Your Responsibilities:

As a key member of the team, you will be responsible for:

• Follow-up of a portfolio of customers in the run phase. Animation of monitoring committees, decision-making and action plans necessary for the development of the relationship and the maintenance of a high level of satisfaction
• Ensure optimal use of Nextlane solutions and promote their adoption by our customers through proactive actions guaranteeing their understanding
• Ensure the right level of information, training and advice to our customers. Animate the appropriate action plans.
• Regular follow-up of tickets, technical requests, problems, audits, incident monitoring
• Coordinate in a transversal way the internal actors on the R&D, Support, Sales and Deployment side in order to align the teams on the main challenges of our customers and guarantee the execution of action plans.
• Presentation of the Product Roadmap, new features and management of evolution requests. Orchestration of proactive consulting approaches led by product experts in order to co-build with our customers the innovation of tomorrow
• Proactive management of customer satisfaction and commitment to SEO and promotion of Nextlane solutions
• Create customer value through usage, and foster the conditions for optimal renewal and upsell growt.

Measuring success :

- Customer satisfaction surveys

- Positive impact on customer churn level

- Increase in the use and consumption of Nextlane products

- Taking customer references

- Facilitating the renewal of licensing agreements

️ ️ What We're Looking For:

Experience:

Between 2 and 5 years of experience as CSM

Languages:

Fluent in French and English

Technical Skills:

• Proven experience in Cloud/SaaS and On-Premise contexts, and customer management issues in complex and evolving technology environments
• Ability to analyze and quickly arbitrate
• Good communication and presentation skills. Ability to synthesize. Clarity and conciseness
• Know how to build trusting and quality relationships with customers and internal teams
• Capacity to coordinate and orchestrate cross-department initiatives
• Solve complex problems and maneuver in ambiguous situations

Interpersonal Skills:

• Customer sense, Empathy
• Ability to argue and convince
• Cross-Collaboration
• Customer Orientation
• Pragmatism and building win-win relationships with customers

Our Recruitment Process:

30-minutes call with our Talent Acquisition Specialist.

Interviews with the Managers of CSM team

What We Offer:

We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer:

• Remote Work: Up to 3 days a week!
• Referral Bonus: €1500 for every talent you refer (after probation period).
• Digital meal voucher: card (face value of 10 euros).
• ️ Premium family health insurance with WTW.
• Premium offices and Locations.
• Continuous Learning: Access to our internal platform for continuous development.
• 100% reimbursement of your public transport subscriptions (up to €150/month).
• Additional vacation days (RTT).

Diversity, Inclusion & Belonging

At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

• Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.
• Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Why Work at Nextlane:

• Innovative and ambitious projects: Be part of creating solutions that make a difference.
• International and multicultural environment: Collaborate with colleagues from all over the world.
• Collaborative culture: A workplace where teamwork drives success.

Join Nextlane and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!