Operations Director

PHD EMEA HQ, a vibrant part of the Omnicom Media Group, is excited to invite you to join our media operations department and collaborate with one of our prestigious clients, Volkswagen Group, comprising 9 brands.

At PHD, we are VWG's key partners in delivering best in class standards and media excellence - from cultivating our reputation, leveraging data, harnessing technology, to insightful buying. Being part of our Data and Tech Operations team promises a journey filled with growth and innovation.

Why should you consider working with us at PHD? Because you:

1. Are eager to be part of one of the most innovative and strategic teams in the media industry, working with globally renowned brands such as Volkswagen, Porsche, Audi and SEAT, to name a few.
2. Have the ability to handle complicated situations, turning chaos into order, and finding effective solutions.
3. Enjoy working with a diverse team, and want to help define media excellence across the world.
4. Have a passion for digital marketing and keeping up with its dynamic evolution.
5. Wish to work in the heart of Central London, but also appreciate the balance of a flexible hybrid working model.

The Operations Director is internal team-facing, reporting into the Global Media Operations Director, galvanising and supporting the team of 5 across Platforms and Reputation Governance to deliver operational excellence across PHD EMEA HQ's Volkswagen Group (VWG) brands.

We are looking for a self-starter who is comfortable leading and inspiring a team, as well as building cross-team relationships to meet deliverables objectives. Someone who has an acute eye for detail ensuring that processes and guidelines are followed. More than this, we are looking for someone who is keen to work with a thought-leading agency and help shape the future of their entire media operations. The candidate will be expected to support the team to deliver against these key objectives:

1. Oversee the strict following of processes across all divisions of the VWG team at PHD EMEA.
2. Support in the adoption of the service desk approach to:
1. Improve the operational efficiencies of all teams.
2. Improve team effectiveness via following documented processes.
3. Generate high quality data to facilitate accurate utilisation analysis.
3. Relating to tools, systems and processes, support and spread ongoing best practice development and documentation across PHD EMEA.

• Confidence owning and maintaining senior internal relationships.
• Experience leading and managing the growth and development of a team.
• Strong communication, listening skills and attention to detail.
• Excellent numerical skills and confidence analysing data using Excel.
• Responsiveness to feedback.
• Strong organizational skills, being able to manage multiple projects at once.
• Strong spoken & written English.
• Ability to speak other European languages is desired, but not essential.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today's society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

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