Operations Manager - IT Business - Mostly Remote

Our client is a small IT solutions privder with London headquarters. They are looking for an Operations Manager on a primarily remote basis, with 2 days a month in London or as required for meetings.

Duties

• Act as a trusted advisor to senior management.
• Process development and improvement.
• Ensure the project management system reflects the needs of the business and is amended as required.
• Act as the key contact for ISO standards (9001/14001/27001), ensure compliance and prepare for ongoing certification.
• Monitor, manage, and report on company NPS score.
• Attend departmental meetings to ensure compliance and address issues.
• Update and monitor reports ensuring accuracy and highlighting potential issues.
• Monitor and ensure tasks are carried out in a timely manner.
• Monitor and manage systems access, ensuring individuals have the appropriate level required for the period required.
• Work with external stakeholders (e,g, clients, lawyers, government agencies) to ensure compliance and pass on actions to internal contacts.
• Monitor status of sales/returns.
• Manage supplier/client documentation and negotiate terms where appropriate.
• Monitor inboxes and ensure any actions are delegated to the relevant parties.
• Monitor client feedback and ensure the appropriate steps are taken to address issues.
• Manage the entire employee lifecycle as well as grievances, employee engagement, reviews and performance management, referring to the external HR service provider when necessary.
• Ensure the HRIS (BreatheHR) is kept up to date.
• Manage the AdobeSign account to ensure effective use.
• Calculate bonuses for each team according to the relevant criteria.
• Manage all aspects of the office (e.g. recycling, office sundries and cleaning).
• Order gifts for clients/colleagues as required.