Order Manager - Customer Service, Complaint Management (all genders)

Job Description

The following adventures await you at Schleich: Operative Order Management:

• Responsibility for all Amazon Europe entries
• Process and manage B2B orders from entry to delivery using SAP
• Ensure accurate and timely order fulfillment
• Coordinate with internal departments (e.g., sales, logistics, warehouse) to ensure smooth operations
• Monitor order status and proactively address any issues that arise

Complaint Management:

• Handle customer complaints efficiently and effectively
• Investigate and resolve issues related to product quality, delivery, and other service-related concerns
• Communicate with customers to provide updates and solutions
• Document and track complaints to identify trends and areas for improvement

Customer Service:

• Serve as the primary point of contact for B2B customers in Germany, Austria, and Switzerland, as well as worldwide distributors
• Provide exceptional customer service and build strong relationships with clients
• Address inquiries and provide product information and support as needed

Reporting and Analysis:

• Generate reports on order status, fulfillment, and customer feedback
• Analyze data to identify patterns, trends, and opportunities for process improvements
• Present findings and recommendations to management

The chapters of your story so far:

• You are fluent in German and English (both written and spoken), which is a mandatory requirement
• You possess proven experience in order management, customer service, or a related field
• You are experienced with the Amazon portal
• You demonstrate a strong working knowledge of SAP
• You exhibit strong organizational and multitasking skills
• You possess excellent communication and interpersonal skills
• You are capable of working independently as well as part of a team
• You are proficient in MS Office (Excel, Word, Outlook)

No kingdoms nor mountains of gold, but many other rewards:

• No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
• Let's write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
• We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
• Appetizing! We offer a meal allowance of 82.60 CKR per working day.
• Every hero must retire one day. That's why we offer a subsidised pension scheme.
• You can also enjoy great discounts on our schleich products - a great bonus for kids and adults alike.
• And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.