Principal Architect

Posted 4 hours 33 minutes ago by Computappoint

£120,000 Annual
Permanent
Not Specified
Other
London, United Kingdom
Job Description

Principal Architect | Migration and Transformation

Office Location: London

Salary Range: Up to £120,000

Job Type: Permanent

Hybrid Model: Remote

Key Responsibilities:

  • Providing leadership and dealing with the architecture of contact centres and unified communications
  • Leading the design and implementation of proposed solutions.
  • Producing and maintaining architectural blueprints
  • Fostering relationships, technology innovation and driving continuous improvement
  • Overseeing integration of CRM
  • Guiding the technical teams
  • Leadership and mentoring

Requirements

  • Strong understanding and history within contact centres and unified communications | Genesys Pure Cloud
  • Strong solution architecture and/or Practice Lead experience
  • SME-level knowledge across | VOIP, SIP and related protocols
  • Experienced with Session Border Controllers (SBC s) | Cisco, Ribbon, Avaya, AudioCodes
  • Solid understanding of workforce management tools and AI technology
  • Experience in consulting environments is required

To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.