Private Equity Senior Client Associate (f/m/x)
Posted 14 days ago by Cepres GmbH
CEPRES is the leading and fastest growing digital platform for private capital markets, the fastest growing institutional asset class of sovereign wealth funds, insurers, pensions, endowments and more. This global institutional client base benefits from our unique and award-winning investment data & solutions connecting 1,000s of market professionals via the CEPRES secure investment data network.
CEPRES is headquartered in Munich with offices in New York, Denver and London. Our team is incredibly diverse and entrepreneurial, with over 20 nationalities. We value smart and innovative people who work effectively in a team environment and think strategically, whilst solving day-to-day challenges.
With major expansion to our client base and use cases, we are seeking a Private Equity Client Senior Associate to support our clients in the successful deployment of our solution.
The role:
As a Private Equity Client Senior Associate at CEPRES, you will play a critical role in ensuring the successful deployment and ongoing success of our solutions, tailored to meet sophisticated client requirements and complex project plans. In addition to overseeing the integration of CEPRES with existing systems and third-party applications, you will provide strategic insights, deliver advanced training sessions, and collaborate with cross-functional teams to drive continuous client success. Your leadership and expertise will be pivotal in enhancing our client relationships and expanding our market footprint.
- Create trusted relationships with clients and prospects to position CEPRES solutions, provide support to clients to maximize satisfaction and expand their use of CEPRES solutions.
- Coordinate client investment data collection and handling with accurate and timely feedback.
- Fulfill project manager role in data analytics related projects. Collaborate with cross functional teams across different geographies and time zones. Manage schedules and overall project status to ensure requirements and project deliverable dates are clearly communicated, understood, and executed upon.
- Maintain the highest levels of satisfaction amongst clients through professional and timely communications and actions.
- Develop and produce presentations and descriptive documentation regarding the Platform (written and digital) for internal and external clients.
- Knowledgeable or interested in learning more about Private Equity.
Key responsibilities:
1. Solution Deployment:
- Lead and oversee the end-to-end implementation of CEPRES solutions according to client specifications and project timelines.
- Work closely with clients to understand their unique needs and customize solutions accordingly.
- Develop strategic implementation roadmaps and ensure alignment with client business objectives.
- Provide expert guidance based on best practices.
2. Integration Management:
- Supervise and manage the integration of CEPRES with existing systems and third-party applications to ensure seamless data flow and operation.
- Address and resolve integration challenges and optimize system performance as needed.
3. Client Support:
- Proactively identify potential issues and implement preventive measures to ensure uninterrupted service.
- Serve as the senior point of contact for client inquiries and issues, resolving them in a timely and efficient manner.
4. Training Delivery:
- Design and conduct advance training sessions tailored to client needs, equip clients with the necessary skills to effectively utilize the CEPRES platform.
- Develop training materials and resources to support ongoing learning and adoption.
5. Collaboration and Handover:
- Lead cross-functional teams to drive project success and client satisfaction post-implementation.
- Facilitate seamless communication and coordination between internal teams and clients to drive success post-implementation.
- Provide strategic insights and feedback to internal teams to enhance product offerings and service delivery.
6. Documentation and Resources:
- Create and maintain comprehensive onboarding documentation, guides, and resources to support clients throughout their journey with CEPRES.
- Regularly update documentation to reflect platform enhancements and changes.
- Ensure documentation quality and accessibility, promoting client self-sufficiency.
7. Team Development and Mentorship:
- Lead and mentor Analysts, Senior Analysts, and Interns, fostering their development in Private Equity, CEPRES solutions, and broader business operations.
- Provide guidance on task prioritization, timeline management, and project execution, ensuring high-quality deliverables.
- Promote a culture of continuous learning, innovation, and excellence within the team.
8. Strategic Initiatives:
- Contribute to strategic initiatives aimed at enhancing CEPRES' market position and client value proposition.
- Participate in industry events, conferences, and networking opportunities to represent CEPRES and expand professional connections.
- Collaborate with leadership to identify growth opportunities and drive business development efforts.
- Bachelor's degree in business administration, Information Technology, Finance, Engineering, Mathematics, or a related field; a Master's degree or MBA is a plus.
- Extensive experience in solution implementation, integration management, or client support, preferably within the financial services industry.
- Strong understanding of financial concepts, data analysis, and private equity.
- Exceptional communication, presentation, and interpersonal skills.
- Proven project management capabilities, with a track record of managing complex projects and delivering on time.
- Proficiency in advanced project management tools, CRM software, and data analytics platforms.
- Demonstrated ability to lead, mentor, and develop high-performing teams.
- Strategic thinker with a proactive approach to problem-solving and continuous improvement.
- Willingness to travel occasionally for client meetings, project deployments, and industry events.