Product Manager / Customer Success Manager (m/f/d)

TechWorld with Nana, part of nnSoftware GmbH, is a leading e-learning company
specializing in Cloud and DevOps engineering. Our mission is to empower engineers
worldwide with practical, transformative learning experiences that help them achieve their
career goals and excel in today's fast-changing tech landscape.

Our programs, designed by industry experts, focus on real-world skills, equipping students
with the tools to succeed in DevOps and Cloud engineering.

We are dedicated to solving real challenges for our students, delivering effortless, efficient,
and impactful learning experiences.

We are looking for a Product Manager / Customer Success Manager whose primary focus
is to ensure our students achieve their career goals through our learning programs.

• Collect and analyze student feedback to understand their needs, challenges, and learning experiences.
• Transform feedback into actionable product enhancements, working closely with engineers to implement and refine features.
• Develop efficient, scalable methods to communicate with thousands of students using various communication channels.
• Use deep customer insights to craft effective marketing messages and suggest improvements to communication strategies for current and potential customers.
• Gather and promote student success stories to showcase the impact of our programs and engage a wider audience.

• Proven Record: Experience in building or launching products from concept to completion, with metrics and success stories to showcase your impact.
• Visionary & Execution Balance: Ability to bridge the gap between big-picture thinking and practical execution.
• Problem Solver: Resourceful and proactive in tackling challenges head-on.
• Empathetic Communicator: Strong interpersonal skills and a deep desire to connect with people and help them succeed.

Your Background:

• At least 3 years in product management or similar roles, with a focus on customer insights and feedback.
• Experience in IT and/or the educational sector.
• Experience in community building and creating impactful customer experiences.

At Techworld with Nana, we combine the excitement of a fast-paced startup with the
confidence of stable growth. You'll work on impactful projects in a supportive environment
that fosters creativity and innovation. We also understand the importance of balance and
offer a supportive environment where you can grow professionally while maintaining your
personal well-being.

Exciting Opportunities for Growth:

• Lead the development of new features and product lines tailored to engineering and IT professionals.
• Collaborate with a dynamic team to create innovative solutions for thousands of learners worldwide.
• Take on leadership roles in expanding into new areas, like a potentially large-scale B2B technical training business.
• Shape the future of technical education with creative freedom and autonomy.

Who This Role is NOT For

This role might not suit someone who:

• Prefers a rigid, highly structured work environment.
• Avoids tackling ambiguous or complex challenges.
• Seeks straightforward task execution with minimal creative input.

Benefits

• Flexible Working Hours: Enjoy the freedom to tailor your work schedule to fit your lifestyle.
• Remote Work Option: Work from anywhere, or join us in Vienna for an in-person collaboration experience.
• Attractive Salary: We offer a starting salary from EUR 56.000 (gross salary per year, based on full-time employment), with the final amount negotiable depending on your qualifications and professional experience.

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