Programme & Partnership Administrator

Job Title: Programme & Partnership Administrator

Do you want a job where your work truly makes a difference?

Do you thrive in a small, growing team?

Are you passionate about learning and development?

Do you want to work with dedicated people who really care about their roles?

At Gateway Alliance, our mission is to enhance children's life chances by supporting school improvement and providing exceptional training and development programmes for schools. We deeply care about the teachers and children we serve. We're creative, always improving, and ready to expand!

As we extend our reach to support more schools, we are expanding our team. Are you interested in joining us?

What you'll be responsible for

Programme Administration:

• Support the administration of professional development programmes for school staff.
• Manage bookings and ensure materials are prepared and distributed.
• Communicate effectively with delegates and stakeholders to ensure smooth delivery of training sessions.
• Support the marketing of our programmes, utilising social media platforms, printed materials and email marketing.
• Support finance administration - including processing invoices and logging payments.

Customer Service:

• Support at training events - setting up, welcoming delegates, supporting at break times and clearing away afterwards.
• Provide excellent customer service to delegates, school staff and external partners.
• Be the first point of contact for all general enquiries, resolve issues and handle feedback related to training programmes and sales.
• Maintain positive relationships with customers and partners through effective communication and responsiveness.
• Effective use of CRM system.

The type of person we're looking for:

• You are a detail-orientated organiser.
• You are great with people, love to make things happen, resolve queries and exceed customer expectations.
• Someone who embraces technology and is at ease with using a range of IT and online tools and systems.
• You are articulate and able to communicate effectively in writing and verbally.
• You are good with numbers and spreadsheets.
• You are able to prioritise effectively, thrive in a busy environment and juggle multiple tasks at one time.
• You fit in well with our close-knit team and quickly build strong relationships with everyone.

The post holder must:

• Be able to demonstrate their suitability for working with children.
• Have the ability to converse with colleagues and members of the public, at ease, in accurate spoken English.
• Be happy to travel to training venues around the West Midlands area.
• Hold a full driving licence and have access to a vehicle.

Further Details:

Salary: £23,00-£25,000 per annum - (full time equivalent)

Hours: Part-time 15-20 hours per week (must include Wednesday mornings)

Holiday entitlement: 25 days per annum (full time equivalent) plus bank holidays.

Base: The primary base for this role will be our office, currently in Kenilworth, Warwickshire, but there is a requirement for the post holder to travel to our training courses which run across the Warwickshire, Coventry and surrounding area. There will also be opportunity to work from home occasionally.