Projects - Operations Director - 005

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely relied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business. We work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

The Operations Director - Strategic Accounts Finance is responsible for leading a team of managed services and projects professionals who are dedicated to delivering a project or service to Onnec's identified strategic accounts in finance. This is a global role. This includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for Onnec strategic accounts.

The role will work very closely with the Sales Directors of Strategic Accounts Finance and Heads of Country to ensure the operational focus and delivery strategies, processes and procedures are fully aligned across Onnec. There will also be a requirement to work with the Operations Director - Strategic Accounts Tech and the Operations Director - Key and Transactional Accounts on occasion to ensure resources are being utilised effectively and shared between the business units when applicable and also to align processes and policy as part of the same Onnec operational team.

What you'll be doing as our Operations Director:

• Develop and implement the overall operational strategy in alignment with the Onnec strategic account goals and objectives.
• Understand the unique operational needs and challenges of each account and develop customised operational strategies.
• Foster deep relationships with key customer stakeholders.
• Meet and exceed financial/margin expectation deliverables at Account and Project level.
• Identify opportunities for process improvement and efficiency enhancement.
• Analyse existing processes and workflows to identify areas for optimisation.
• Manage and allocate resources efficiently, including budgeting and resource planning.
• Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
• Recruit, train, and manage a high-performing operational team focused on strategic account sales.
• Set clear KPIs and performance expectations for the team.
• Provide coaching, guidance, and support to help team members achieve their goals.
• Collaborate with cross-functional teams (e.g., operations - key accounts/tech accounts and sales) to align strategies and resources.
• Develop and maintain quality management systems working with the Global Head of Operations, the Operations Director - Strategic Accounts Tech, and the Operations Director - Key Accounts.
• Ensure Onnec's compliance with all relevant laws, regulations, and industry standards.
• Implement and maintain safety protocols to create a secure working environment.
• Manage relationships with suppliers and vendors to optimize costs and improve service quality.
• Negotiate contracts and agreements to secure favourable terms.
• Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
• Provide guidance and support to team members, ensuring they meet their individual and team targets.
• Ensure accurate reporting.
• Communicate client feedback and insights to relevant teams for continuous improvement.
• Establish key metrics to measure the progress and impact of operational strategic accounts.
• Provide operational support for Managed Service/Day 2 related activities within the Strategic Tech and Key and Transactional accounts.

What we're looking for in our Operations Director:

• Proven experience in global operational leadership and delivery within both tech cabling infrastructure projects and managed services.
• Key relationships with Onnec's strategic account "finance" customers.
• Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.
• Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams.
• Exceptional communication and presentation skills, both written and verbal.
• Strong business acumen and a deep understanding of organisational dynamics.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Understanding and experience of the industry.

If you feel you have the required skills and experience, click apply now to be considered as our Operations Director - we'd love to hear from you!