Property Care Manager

Looking for a fresh challenge and to find that spring in your step at Gloucestershire's best place to work? Are you a motivational and inspiring leader with energy and drive to maximise performance? Fancy bringing this to a role that is key in making a difference to people's lives in our community?

At Gloucester City Homes (GCH) we're an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We have a rare opportunity to join us as our new Property Care Manager to oversee the delivery of our front-line repairs and maintenance services. You'll be known for enhancing customer satisfaction by ensuring we provide a top-tier repairs service while increasing our in-house technical capabilities and reducing our reliance on subcontractors, ensuring value for money and efficiency throughout.

Working with our newly appointed Director of Homes and Sustainability, you will provide clear leadership, direction, and vision to the Property Care Team, developing and maintaining a strong performance and continuous improvement culture with a commitment to service excellence.

It's an exciting time to join us. Having just rolled out our new Repairs System, you will play a pivotal role in maximising its capabilities and leveraging data analytics to identify areas for improvement, streamline processes, and ensure that our repairs and maintenance services meet the highest standards.

What else we're looking for from you

• Our customer commitment isn't just a tagline, it's there because we really care about our customers and our communities. You'll be excited and motivated to ultimately make a difference to our customers lives through listening, acting on feedback and focussing on getting it right.
• You'll live our values and key behaviours to Adapt, Inspire, Own it and Care.
• You'll have demonstrable experience in repairs and maintenance leadership.
• The ability to lead, manage, motivate, and develop colleagues within a repairs and maintenance environment.
• Proven business management skills and understanding of delivering an excellent customer-based service.
• A financial and business acumen with a track record of making commercial and value for money decisions.
• Proven track record of managing resources, budgets, and contracts with an ability to identify and eliminate risks, ensuring value for money and the delivery of high-quality services whilst making sound financial judgements.
• Knowledge of social housing regulation and compliance, or the ability to understand and interpret working within a regulated environment.
• Be an excellent networker with effective influencing and negotiating skills, supporting positive cross team working and relationships.
• A current CIH Level 4 qualification or willingness to study an obtain this qualification in line with the Social Housing Competency and Conduct standard.

Closing Date: 27 October 2024

Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should a suitable candidate be found. After shortlisting, we will hold initial informal interviews via Teams as part of the selection process. Formal interviews will be held in person following these sessions for those that are successful via the Teams on a date to be confirmed.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we'd be delighted to hear from you!