Property Manager
Posted 8 hours 1 minute ago by Countrywide HQ
Permanent
Not Specified
Real Estate & Property Jobs
Cambridgeshire, Cambridge, United Kingdom, CB1 0
Job Description
Job DescriptionLocation - Great Shelford, CB22 5LZDays & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pmSalary: £23,150We are currently looking for a Customer Service professional, who has a great communication skills and is able to build effective relationships with stakeholders. We are looking for a Customer Service Advisor (also known as Property Manager) to work within our Property Management team in Great Shelford. As a Customer Service Advisor you will play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us.The role of a Customer Service Advisor:As a Property Manager you will fully manage your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved
- Strong customer service skills and confident communicator
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
- Good team player