Quality Officer (All Age)

Quality Officer (All Age)
London Borough of Havering
Contract: Permanent
Pay - £42,324 to £46,512 per annum subject to final confirmation.

As an All-Age Quality Officer, you will play a crucial role in delivering quality assurance activities across our social care provisions. You will:

1. Lead quality inspections and ensure timely data sharing to improve service delivery.
2. Conduct both announced and unannounced visits to providers' premises, producing detailed reports and recommendations.
3. Collaborate with providers to meet quality standards and drive best practices.
4. Work closely with key stakeholders, including the Care Quality Commission and OFSTED, to ensure compliance and continuous improvement.
5. Support provider concerns meetings and provide written briefings on serious performance issues.
6. Resolve queries, complaints, and safeguarding concerns from various stakeholders.
7. Maintain robust partnerships and information sharing channels with key stakeholders.
8. Support the development and delivery of Provider Engagement events to shape the market and enhance service quality.

Qualifications:

• A good standard of English and excellent communication and presentation skills are essential.
• Relevant qualifications related to quality assurance are desirable.

Experience:

• Experience in the Social Care or Health sector with a good understanding of relevant legislation.
• Experience working in partnership with key stakeholders across Health, Social Care, Commissioning, and Brokerage.
• Experience in a complex care setting environment and working with commissioners, brokerage, and providers to monitor contracts and quality standards.
• Understanding of social care provision and quality standards.
• Understanding of OFSTED and CQC assurance.

Skills and Attributes:

• Good understanding of quality assurance processes within a social care setting.
• Excellent organisational, communication, and analytical skills.
• Ability to deal with stressful or distressing circumstances and contribute to service development.

Ready to Make a Difference? If you are ready to take on this exciting challenge and contribute to the continuous improvement of social care services, we want to hear from you! Apply now and be part of a team that values quality, innovation, and excellence.

For an informal discussion about the post, please contact:

The closing date for the receipt of applications is 12/01/25, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on .

Please view Job Profile here.

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering .

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

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