Receptionist Part Time
Posted 11 days 14 hours ago by Safer Hand Solutions Ltd
£25,000 - £26,000 Annual
Permanent
Part Time
Other
Staffordshire, Stoke-on-trent, United Kingdom, ST1 1
Job Description
Receptionist Permanent£25,000 - £26,000 pro rata per annum3 days per week 8.30 - 5pm My client is a long established and well known family run funeral directors based in the heart of Staffordshire. The firm prides itself on offering the most professional, welcoming, and seamless service with a wealth of knowledge coming from multiple generations of family ownership. The Receptionist will play a vital role in ensuring the smooth and efficient operation of the funeral home. This role of Receptionist requires a compassionate, organized, and professional individual who can handle a variety of administrative tasks while providing exceptional service to grieving families and supporting other staff members. This role will be working 3 days per week and will be a job share. Therefore, flexibility will be required for covering holidays, sick leave, or workload demand. The client are open to days and the 3 days will be within Monday - Friday. No weekend work will be required. Duties of role:
- Front Desk Operations:
- Greet visitors and families in a warm and compassionate manner.
- Answer phone calls, direct inquiries, and manage messages promptly and courteously.
- Schedule appointments and manage the funeral director's calendar.
- Administrative Support:
- Prepare and process documentation related to funeral services, including death certificates, hospital paperwork, and other legal documents.
- Maintain accurate and organized records, both physical and digital.
- Assist in the preparation and distribution of memorial materials, such as obituaries, distribution of order of service, and thank you cards.
- Handle correspondence, emails, and mailings efficiently.
- Support families and loved ones with scanning images or arranging music for ceremonies.
- Customer Assistance:
- Provide support and guidance to families during the arrangement process, ensuring all needs and requests are met with sensitivity and respect.
- Assist families in selecting funeral service options and products, providing information, and answering questions.
- Coordinate with external vendors and service providers, such as florists, caterers, and cemeteries.
- Be able to show families to their loved ones and ensure areas and chapel are set correctly.
- Financial Tasks:
- Manage invoicing, payments, and receipts related to funeral services.
- Cash management
- Dealing with donations incoming to the office and document accordingly
- Office Management:
- Replenish and maintain office supplies and equipment.
- Ensure the office and public areas are clean, organized, and presentable with general housekeeping when required.
- Support the funeral directors with various administrative tasks and special projects as needed.
- A compassionate and sensitive nature.
- Experience with various administration tasks and front of house duties.
- Excellent handwritten communication will be required, in addition to being computer literate.
- Previous work experience within this sector would be advantageous but not essential.
- Ability to multitask and wear many hats.
- Professional nature and well presented.
- The ability to think on your feet and work sometimes alone or independently.
- Strong organisational skills
- Ability to handle sensitive situations delicately with tact, compassion, and respect.
- Attention to detail and accuracy in all tasks.
- A competitive salary
- Sick pay
- Long service bonus
- Pension and holiday package
- On site parking