Relationship Director - Foreign Exchange

Hybrid Working Pattern - 3 days in Office & 2 WFH

About us

Cynergy Bank is the UK's human digital bank serving the needs of 'scale up' or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.

We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.

Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.

We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.

Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank plc are protected by the UK Financial Services Compensation Scheme .

For more information on Cynergy Bank visit

Company Benefits

• Competitive Salary and Company Bonus
• Competitive holiday allowance plus bank holidays
• Option to purchase an additional 10 days holiday
• Pension contribution and Life Assurance
• Income Protection Scheme and Season Ticket Loan
• Medical Cover (After Probation)
• Electric Car Scheme and Money Coach (After Probation)

The Role:

The Relationship Management team within Cynergy Bank is designed to be the key driver to support existing customers in the Bank, ensuring outstanding service and supporting their growth aspirations.

This is a new role in the Bank, specifically focused on the delivery and implementation of a strategy to drive Foreign Exchange (FX) growth across the bank's base product offering, managing and expanding our FX portfolio, with a focus on building strong client relationships and achieving ambitious targets. This role involves strategic oversight of foreign currency trading activities, advising clients on market trends, and ensuring compliance with regulatory standards.

The team currently operates as a 1LOD while managing all existing lending customers, structuring new opportunities for the Bank. The team aims to strike a balance between commercial growth objectives as well as prudent risk management, always aiming to deliver long term sustainable value for the Bank.

Responsibilities:

• Be the 1LOD Product Owner to work alongside Product and Treasury to ensure Cynergy Bank has a market competitive offering
• Develop and execute strategies to grow the bank's FX portfolio - personal and corporate clients
• Meet and exceed assigned targets for FX growth and client acquisition
• Cultivate and maintain relationships with key stakeholders, including high-net-worth individuals, corporate clients, and institutional investors
• Identify new business opportunities within existing client portfolios and through market growth
• Lead, mentor, and coach Relationship Directors to identify and win FX opportunities cultivating a culture of excellence and continuous improvement.
• Generate new business leads through industry knowledge, market insights, and professional networks
• Provide expert advice on FX products and services to clients
• Collaborate with internal teams to develop tailored products and solutions for clients
• Monitor market trends and competitor activities to identify opportunities and threats. Recommend and implement appropriate action to ensure the Bank competes effectively.
• Ensure compliance with all relevant banking regulations and internal policies
• Support the business in adherence to the bank's disaster recovery/business continuity procedures; to include liaising with Systems to review and update plans for your area and ensuring staff are fully informed of these plans and their specific responsibilities.
• Contribute to the implementation of consistent and effective performance management practices to support achievement of business, team and individual objectives.
• Provide input to Bank policy including FX guidelines, product development and overall risk management.
• Ensure that all activity is fully compliant with the Bank's AML policies and procedures.
• Ensure that KYC procedures including the requirements for periodic reviews in accordance with the AML framework on all customer connections are maintained and recorded.
• Participate in regular (at least weekly) team communication meetings producing action plans in agreed format.
• Understand the bank's products and services, proactively identify and action sales opportunities in order to meet business objectives
• Build knowledge and understanding of relevant markets and customers in order to anticipate and meet their needs

Essential Knowledge & Experience

• Strong background and experience in banking, with a focus on FX management
• Proven track record of meeting or exceeding sales targets in a banking environment
• Extensive knowledge of FX products, market dynamics, and regulatory environment
• Strong network of industry contacts and demonstrated ability to leverage relationships
• Excellent communication and interpersonal skills
• Analytical mindset with strong problem-solving abilities
• Proactive and self-motivated with the ability to work independently
• Understand and adhere to the Bank's policies and procedures with particular reference to:
• Consumer Duty (incorporating consideration of Vulnerable Customers)
• Fair Treatment of Customers
• Information Security and Data Protection Act 2018 (GDPR)
• Risk management and reporting of risk management incidents
• Regulatory compliance and prevention of financial crime
• Disaster recovery and business continuity
• Conduct Rules and Professional Standards
• Demonstrate a high level of understanding of the Bank's KYC and AML procedures.
• Ensure procedure manuals are regularly reviewed and updated to support the adherence to agreed policy and procedures.
• Ensure that all material audit, risk or compliance issues and audit action points are concluded promptly and within agreed deadlines.
• Demonstrate market presence while promoting the Cynergy Bank Brand with customers and business partners.
• Take accountability of individual budgets from a FX perspective as required.
• Proactively manage FX with a high degree of accuracy and transparency.
• Proactively contribute to the Performance Planning and Review process
• Contribute a 'One Team' approach in line with the Bank values creating excellent employee engagement.
• Proactively collaborate between the Origination and Portfolio teams, creating a "One Team" image, both internal and external

Desirable Knowledge & Experience:

• University Degree (Preferred)
• Banking Exams (Preferred)
• Evidence of Continuous Professional Development (Preferred)

Behavioural Attributes:

• Target-oriented: Demonstrates a strong focus on achieving and surpassing set goals
• Stakeholder management: Ability to build and maintain relationships with diverse stakeholders
• Industry expertise: In-depth knowledge of banking sector and current market trends
• Lead generation: Skilled at identifying and pursuing new business opportunities
• Proactivity: Takes initiative in identifying client needs and market opportunities
• Independence: Capable of working autonomously while aligning with team objectives

• Ability to effectively coach and mentor colleagues providing future succession for the Bank.
• Motivate, inspire and create an effective team to achieve set common and individual goals.
• Support Bank wide Forums as required or identified.
• Cooperate with and help colleagues across our business, performing other reasonable tasks as may be required from time to time.
• Demonstrate alignment and actively promote the Bank's values.