Relationship Director

time left to apply End Date: December 23, 2024 (4 days left to apply)

JOB TITLE: Director - Cash Management & Payments

LOCATION: London

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time in our London office.

About this opportunity

We currently have a great opportunity for a hard-working and ambitious Director to join our Global Transaction Solutions (GTS) Product team. You'll support the commercialisation of cash management and payment solutions (CMP) for Corporate and Institutional Banking (CIB) clients.

CIB provides a diverse range of CMP solutions delivering market-leading products, services, and channels to highly sophisticated clients who demand a deep level of expertise from their CMP provider.

This senior role will require a deep understanding of the CIB business, its priorities and will work closely with a range of customers across CIB including Coverage, Sales, Product, Innovation, Platform Teams, Internal Communications, Marketing, and Group Corporate Affairs.

This role offers the opportunity to be at the heart of a Business Unit with bold growth plans where you'll be afforded a real insight into the external forces that are crafting this business and be part of a team that is prioritising our responses to this change.

Your accountabilities will include:

1. Act as a senior source of professional expertise and play a key role in shaping and influencing the strategic direction and development of a complex portfolio of products that meets customer needs and provides competitive advantage that will deliver growth.
2. Lead market analysis to review industry and economic information, market intelligence, customer/sector behaviour, emerging technology and regulatory requirements to identify trends tying in with client feedback to tailor innovative solutions that deliver client success.
3. Support, and lead as appropriate, activities to manage cost drivers and product performance (KPIs). This will include pricing, sales and marketing strategies, ensuring that benefits in terms of customer satisfaction and financial targets are realised.
4. Devise, own and implement initiatives to achieve continuous improvement to propositions and processes for the benefit of our customers.
5. Develop compelling arguments to secure investment for the development and execution of the product plans.
6. Build positive relationships with partners to manage their diverse needs and ensure the delivery of customer solutions. Support customer pipeline development with Coverage and Sales teams.
7. Review, evaluate and manage risks and rectifications, to ensure adherence to the LBG risk framework and wider industry regulations.
8. Represent the business at decision-making forums internally and externally.

Why Lloyds Banking Group?

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What we'll need from you:

1. Good market awareness of payments and cash management (clients, industries, products, innovation, technology, financial regulation) is crucial.
2. Strong expertise in the Domestic and International payment systems.
3. Solid understanding of Digital Channels (SWIFT, H2H, API).
4. Proficiency in liquidity management tools including Pooling, Sweeping and Virtual Accounts (preferred).
5. Detailed understanding of general banking practices and their impact on client requirements.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

1. A generous pension contribution of up to 15%.
2. An annual performance-related bonus.
3. Share schemes including free shares.
4. Benefits you can adapt to your lifestyle, such as discounted shopping.
5. 30 days' holiday, with bank holidays on top.
6. A range of wellbeing initiatives and generous parental leave policies.

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.