Relationship Director

Working in our Relationship Management team, you will play a pivotal role in the heart of our business, focused on our top tier customers operating in the world's largest insurance markets.

Collaborating across our teams to ensure that we deliver on our customers global strategies to enable their growth and efficiency. Acting as their advocate in our business and developing strong relationships built on trust and expertise.

RESPONSIBILITIES

1. Relationship Management of US Insurance customers (Global as well depending on relationship/need)- owning Exec level relationship to develop strategic partnerships with our insurance portfolio.
2. Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as; product developments, service levels, managing client expectations, strategic planning and growth targets.
3. Collaborate closely with colleagues across the organisation to ensure all customer requirements/needs can be satisfied in an efficient and timely manner.
4. Leveraging industry expertise and client feedback improve our insurance proposition. Understand US market nuances and competitive landscape; work closely with Client Service, Operations and Product Teams to create more value for our existing client base.
5. Maintain an accurate database of customer information through effective CRM management ().
6. Create and develop client presentations and sales pitch materials to support customer conversations.
7. Depending on existing US client migration to US entity and new US deal flow, build and develop team where required to support US expansion, however, leveraging UK coverage and shared service capabilities.
8. Oversee a team of relationship managers, offering strategic direction, mentorship, and performance feedback to drive the growth of client portfolios, ensuring the achievement of business targets.

MINIMUM REQUIREMENTS

1. A proven track record in Corporate Relationship Management with a minimum of 3-5 years' experience as an RD (or equivalent).
2. Excellent relationship management skills with a proven track record in growing an existing business portfolio as well as achieving and exceeding revenue targets through consultative sales methods.
3. Strategic mindset to adopt effective client strategies and account planning.
4. Excellent interpersonal, verbal and written communication skills.
5. Proven ability to manage multiple tasks, projects and deadlines simultaneously.
6. Proficient computer skills, especially Microsoft Office applications and Salesforce for effective client management.
7. Ideally with experience in the Insurance industry and/or global banking and payments infrastructures, but not essential.
8. Ability to work effectively in a team environment.
9. Passion for fintech/scale-ups with a mentality to get your hands dirty!

BENEFITS

1. 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays.
2. Hybrid working arrangements - minimum 2 days in the office, Tuesday - Thursday.
3. Contributory pension scheme.
4. Enhanced Parental leave.
5. Cycle to Work Scheme.
6. Private Medical Insurance with AXA.
7. Unlimited access to therapy sessions through our partner, Oliva.
8. Discounted Gym membership through Gympass.
9. Financial Coaching with Octopus Wealth.
10. 2 days of volunteering leave per year.
11. Sabbatical after 5 years' service.
12. Life Assurance - MetLife (UK employees only).
13. Ongoing Learning and Development to support you reach your career goals.

We are Vitesse - the payment provider of choice for the insurance and treasury industry.

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation.

With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd's of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.

Vitesse at our best - our values

The Vitesse values are a true reflection of what it takes to thrive in our business, so it's important to us that any employee who joins our business is aligned with these 3 attributes:

Confident Humility: We don't do ego and we know that unless we all win, none of us win.

Driven to Succeed: We see the opportunity ahead of us and we won't stop until we fulfil the potential we know we have.

Tenacious Responsibility: We take ownership for our actions and decisions, and face into the challenges that come our way.

We are an Equal Opportunity EmployerWe are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect.