Retirement Living Services Team Leader

Retirement Living Services Team Leader (Social Housing) - Ongoing temporary position

We have an exciting opportunity to recruit a Retirement Living Services Team Leader on behalf of a well-established housing association in the Northwest. You will be overseeing a team of 7 Scheme Managers, to ensure the efficient delivery of high-quality, customer-focused housing management and support services across a designated portfolio of retirement living schemes within Merseyside & Cheshire.
This is an ongoing, temporary position contracted at 35 hours per week, with hybrid working.
Your new role

• Overseeing a team of 7 Scheme Managers to ensure KPI's relating to voids, allocations, tenancy/leasehold management, customer safety and wellbeing are met.
  
• Leading on allocations, working closely with partners, local authorities and care teams to maximise income and achieve targets
  
• Ensuring your area remains fully compliant with health, safety and safeguarding legislation
  
• Responding to queries and complaints from local MPs and customers.
  
• Maintain a positive environment for resident engagement, lead on resident meetings, listen & respond to feedback in line with company values and business priorities.
  
• Management of budget and services for your area
  

What you'll need to succeed

• Good knowledge and understanding of current housing management legislation and the principles of housing & tenancy management including health, safety and risk
  
• Experience of managing a dispersed team of staff
  
• Ability to produce clear, well-structured information to aid effective decision-making and ability to work autonomously with minimal supervision
  
• Ability to create a positive & resilient team, listening to customers and making them feel heard
  
• Driving licence, access to own vehicle with valid business insurance
  

What you'll get in return

• Ongoing temporary contract with hourly rates up to £25.50 per hour
  
• Weekly pay
  
• Option to be paid via PAYE or Umbrella
  
• Temp to perm potential
  
• Hybrid working with mileage reimbursement
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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