Senior Data Scientist - Applied AI (12 months, fixed-term contract)

Senior Data Scientist - Applied AI (12 months, fixed-term contract)

London

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way - but there's still an exciting journey ahead. Join us at the heart of trust.

About Us

We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. Do you want to join us?

From reviews to user behaviours to internal systems, at Trustpilot we truly have big data. And, in our B2B Applied AI team, we're focused on leveraging AI and ML to transform data into value and create engaging product features to improve the experience of our users. That means you can empower product innovation to help our businesses build Trust, Growth and Improve with Trustpilot.

We are seeking a Senior Data Scientist (12-month fixed-term contract) to join our B2B Applied AI team to develop intelligent, data-driven product features, and foundational models that serve our Business Application. You will collaborate closely with a cross-functional team of software developers, product managers, designers, data analytics and ML engineers to develop, deploy and maintain innovative AI/ML models at scale.

What you'll be doing:

• Delivering exciting Data Science projects aimed at improving our B2B SaaS product: from prediction to ranking, natural language processing to search, and recommendation systems to content generation and personalisation.
• Making a real product impact by applying the state of the art in AI and ML.
• Delivering the Data Science component of key strategic initiatives including owning, maintaining and deploying production-ready ML/AI models, and analysing data to establish the scope and impact of your work.
• Identifying new product opportunities based on data, interpreting model outcomes and sharing insights to drive the direction of our Data Science work.
• Engaging with both technical and non-technical stakeholders & translating product requirements into Data Science deliverables.
• Working with leading AI/ML model development and deployment tooling including GCP Vertex AI, GCP BigQuery, Airflow.
• Working in a friendly, diverse, innovative, international team and workplace.

Who you are:

• Experience with analytical and quantitative problem solving using advanced statistical techniques, machine learning and generative AI methods.
• Experience in building and deploying production-ready ML models at scale, and solid data engineering skills (e.g. experience with GCP).
• Prior knowledge of NLP and Generative AI is a must.
• Proven ability to deliver technical projects to a commercial organisation.
• A minimum BA/BSc degree in Statistics, Mathematics, Physics, Computer Science or related quantitative degree. Masters/PhD is preferred.
• Ability in Python and SQL for data manipulation, modeling and scripting.
• Experience in working with large datasets, ideally from tech platforms, e-commerce, or SaaS-type businesses.
• Great communication skills - both with technical colleagues and with business stakeholders.
• Proven technical experience in a Data Science role, preferably in the technology sector or in a technical consultancy.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year.
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app.
• Paid parental leave.
• Central office location with various amenities.
• Regular opportunities to connect and get to know your fellow Trusties.

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties.