Senior ICT Engineer

The Senior ICT Engineer provides 3rd line support to (MEL) whilst also being available as an escalation point for 1st & 2nd line teams where required.

As a Senior ICT Engineer you will work across a broad range of technologies which include Microsoft's Cloud solutions (Azure/Office365), SIEM tools (Rapid 7), Virtualisation, Servers (both Hardware and Software) and be involved in supporting and deploying CAE's back up and monitoring toolsets. This role is based in MEL's office in London.

What you will be doing?

• Support and administration of Microsoft core products including Windows Server, O365 & Azure
• Building, maintaining and supporting internal and external virtual environments (VMWare, Hyper-V, Linux)
• Proactively monitor IT systems and take preventative measures to reduce system downtime - Logic Monitor, Rapid 7
• Troubleshoot, diagnose and resolve IT issues both hardware and software
• Point of Escalation for 1st & 2nd line teams
• Identifying, developing and implementing opportunities for continual service improvement
• Development of internal systems and process to improve the support operations
• Following best practice for Ticket Management as outlined in Standard Operating Procedure (SOP)
• Creating/Updating documentation and Knowledgebase
• Ability to communicate at all levels within the business in both written and verbal form
• Liaison with 3rd party suppliers / vendors
• Participation in the technical on-call rota

The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

What is Needed?

• Previous experience with Microsoft Technologies - not limited to but including Windows Server, Microsoft 365, Azure
• Virtualisation technologies (Hyper-V, VMware)
• Experience with Windows/Application deployment software such as SCCM or Intune/Autopilot
• Extensive working experience supporting Microsoft Server OS including AD & Group Policy
• Microsoft Exchange Administration/Support including Office365 Hybrid configurations
• Office 365 Identity Management, Security & Compliance
• Experience with SaaS monitoring solutions (Logic Monitor, ScienceLogic, Solarwinds)
• Experience using security information and event management (SIEM) toolsets (Rapid 7)
• Previous Experience using an ITSM Platform e.g. Autotask, Service-Now
• Previous experience with Amazon Web Services (AWS)
• Experience troubleshooting hardware faults (Servers, Blades, SANs) and working with Vendors to resolve
• VMware VCP
• ITIL Foundation

The Company

This is CAE - Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone in the CAE family, because of our unique understanding, total commitment and positive engagement.

We get recognised in a number of different ways:

• Having ISO9001 and 27001 certifications
• With multiple awards from manufacturers including Cisco and Dell Technologies
• Being 3 star accredited with the Service Desk Institute
• Within our industry with shortlists and wins from CRN
• and every time we get an order from one of customers - recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors

It is our approach that sets us apart and our people that make us different

What is next?

If successful, one of our dedicated recruitment team members will be in touch with you for a screening call. Please note, we will always endeavour to acknowledge every application we receive, however, due to the high volume of applications, we are unable to reply to every individual with specific feedback.

• MediCash
• Investors in Personal Development
• Pension Scheme
• Death in Service
• Staff Referral Scheme
• Discounted Private Medical Insurance
• Will writing
• Additional benefits: Shopping discounts, Length of service awards, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit

CAE Technology Services are an equal opportunities employer. We are committed to eliminating discrimination and encouraging diversity across our workforce. We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement.