Senior Operations Manager

We're Houst : A professional property management service. Our mission is to make hosting hassle-free, using technology to disrupt the short-term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to maximise their income with minimal stress. The business has now expanded worldwide - we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.

About the Role:
We're looking for a Senior Operations Manager to lead our Channels team and drive strategic projects across the business. This role is crucial for expanding Houst's presence across booking platforms, conducting strategic pricing experiments, and implementing innovative revenue optimisation strategies. You'll manage a team responsible for day-to-day channel operations, tackle complex integration challenges, and collaborate with diverse functions to deliver growth.

What you'll do:

• Expand Channels: Develop and execute strategies to grow our reach across booking platforms. Oversee seamless onboarding, API integrations, and functionality.
• Optimise Revenue: Experiment with pricing strategies to maximise nightly revenue, balancing occupancy with profitability.
• Track Performance: Analyse metrics to identify underperformance and implement data-driven solutions.
• Streamline Processes: Refine team workflows to enhance productivity and achieve quarterly OKRs.
• Lead the Team: Manage and mentor a high-performing team.
• Drive Strategic Projects: Oversee impactful initiatives that boost efficiency, revenue, and client satisfaction.
• Harness Data: Leverage tools like Looker, Tableau, and SQL to generate actionable insights and strategic recommendations.
• Collaborate Across Teams: Work with Product, Operations, Guest Experience, and Marketing teams to align on and execute channel strategies.

• 5+ years in strategy, operations, or a similar role in a high-growth or technology-driven environment. Channels experience is not necessary.
• A track record of managing complex projects and collaborating across teams.
• Proven experience managing an operations team.
• Strong analytical skills and proficiency with tools like Looker, Tableau, and SQL.
• A passion for driving growth, improving processes, and delivering results.

Benefits:

• Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work
• Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
• Pension - We provide a pension scheme for all permanent employees, in line with government requirements
• MacBook - For business use
• 33 days paid holiday (including public holidays) - plus an extra day off on your birthday (because who wants to work on their birthday
  
  Salary Banding: £50,000 - £60,000 (DOE)

At Houst, we embrace diversity and inclusion as fundamental pillars of our workplace culture. We believe that a diverse team fosters creativity, innovation, and success. We are committed to creating an inclusive environment where everyone feels valued and has equal opportunities to contribute and succeed.