Senior Product Manager

Summary

The Transport product optimises our network of Transport assets including fleet and hubs across the UK, as well as ensuring our driver resource is utilised effectively and safely in line with industry compliance standards. It is critical to the replenishment of M&S products into our stores, ensuring availability of the products our customers are shopping for.

It also underpins our ecommerce fulfilment proposition, delighting our online customers whether they receive their products at home or collect in store. The team's objectives are primarily around driving efficiencies, increasing throughput, and maximising customer order success rate. We are also laser focused on continually improving our internal processes, removing technical debt, and improving the overall health of our Tech products. As a Senior Product Manager, you will be passionate about building products that customers love, managing the product management lifecycle from design and build through to launch and maintenance.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

• Product Vision and Strategic Leadership: Shape and communicate the product's strategic vision with defined objectives and key results (OKRs), balancing customer needs, product health, and industry trends to drive business outcomes.
• Collaboration and Stakeholder Alignment: Partner with cross-functional teams to align business, product, and technical priorities, set product direction, manage cross-product interactions, and drive launch readiness.
• User-Centric Product Development: Ensure a seamless user experience through thoughtful product design, leveraging lean practices like Minimum Viable Product (MVP), experimentation techniques, and user science tools.
• Product Ownership and Optimization: Manage the product backlog, prioritize tasks, and deliver measurable value, incorporating insights from market research, data analytics, and competitor analysis to maintain best-in-class capabilities.
• Mentorship and Culture Building: Act as a mentor to Associate/Product Managers, contributing to the broader product culture while advocating for the product internally and externally.

Who you are

• Product Management Expertise: Proven experience in product management, including developing and delivering strategies, roadmaps, and successful product launches, with strong financial acumen to demonstrate product value.
• Supply Chain and Logistics Knowledge: Passion and deep understanding of supply chain, logistics, and customer needs, coupled with broad knowledge of retail sector principles and processes.
• Agile Delivery and Collaboration: Experience leading product delivery in Agile environments, utilizing techniques such as backlog prioritization, discovery workshops, and engaging cross-functional teams collaboratively.
• Data-Driven Problem Solving: Skilled in assessing risks, using metrics (e.g., SLA performance, usage, and scalability) to evaluate product health, and crafting data-informed narratives for decision-making.
• Stakeholder Engagement and Leadership: Comfortable interacting with senior stakeholders, fostering strong relationships to drive customer-led outcomes.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.