Senior Product Manager, Rider Experience and Platform

Senior Product Manager, Rider Experience and Platform

Product, Experience & Design

London, UK (HQ)

Permanent

About the Role:

This role is vital to protecting our unique and industry-changing Rider Working Model that enables us to deliver on our promise to Consumers, Partner, Rider and Shareholders. This is a highly visible role with lots of exec interest in the area and loads of opportunity to create impact! The role reports into senior Product Leadership and is a hybrid role based out of our London office.

You will be:

• Crafting the proposition for riders to work with Deliveroo and establish a 3-year vision for this domain, ensuring alignment with the company's overarching strategic objectives while addressing the essential needs of our riders and evolving market trends.
• Collaborating with Operations to formulate and execute a rider engagement and retention strategy, leveraging data and insights to implement features that drive substantial enhancements to the rider experience.
• Taking a rider-centric approach to define the visual and experiential aspects of the online and offline rider journey within the app, ensuring that the interface, features, and overall user experience are finely tuned to provide a smooth, efficient, and gratifying experience for our riders.
• Collaborating closely with, from a product perspective, the Rider Onboarding, Rider Compliance and Rider incentives teams to ensure a unified strategy across these areas.
• Responsible for the overall lifecycle of the Rider Platform, ensuring key items around reliability, usability, and extensibility.

We Are Looking For:

• A product manager with exceptional product sense, particularly customer empathy and creativity.
• Someone who enjoys learning about the end user, their needs, and is passionate about creating exceptional experiences for them.
• Strong product vision and strategy skills to articulate a compelling vision for the rider proposition.
• Strong analytical skills with the ability to leverage data and insights to make informed product decisions.
• A strong communicator with excellent verbal, written and storytelling skills.
• Strong technical skills and excellent attention to detail in implementation.
• Familiarity with building and maintaining services for backend systems and platform applications.
• Understanding of features and initiatives related to compliance and fraud prevention within the context of platform applications.
• Ability to support and drive key initiatives across feature-based teams as needed.

Why Deliveroo: Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible.

Workplace & Diversity: At Deliveroo, we prioritize the welfare of our people and offer competitive benefits.

Compensation:

• We aim to pay every employee competitively for the role they are performing in their respective location.
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support.
• Up to 5% matched pension contributions.

Equity:

• Some roles may be eligible for share awards, giving them ownership in Deliveroo.

Food:

• Free Deliveroo Plus: free delivery and access to special offers.
• Team lunches from the best local restaurants.

Time Away:

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
• One day of paid leave per year to volunteer with a registered charity.

Work Life:

• Maternity, paternity, and shared parental leave, eligible from day one of employment.
• Excellent kit to enable working from home and a parent-friendly working culture.
• Access to free mortgage advice.
• Cycle to Work Scheme or Season Ticket Loans.
• Excellent learning and development opportunities via RooLearn.
• Regular Employee Resource Group (ERG) led social events.