Senior Systems Owner - CRM

Senior Systems Owner - CRM

Salary: £34,500 - £44,850

Location: Cambridge, Hybrid

Contract: Permanent, Full time 35 hours per week

Passionate about leveraging Salesforce for strategic growth? Discover our Senior Systems Owner role at Cambridge and help shape the future!

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Join us as a Senior Systems Owner and play a pivotal role in driving the evolution of our Salesforce CRM platform. This role offers a unique opportunity to leverage Salesforce to align technology with our business goals, enhancing operational efficiency and delivering real value.

About The Role

As Senior Systems Owner, you will lead on changes, updates and enhancements to our Salesforce CRM by managing system migrations, customisations that align with Cambridge's strategic goals. Working closely with our CRM User Enablement Team and our Central System Centre of Excellence you will Collaborate across teams to gather and prioritise requirements, creating user stories and acceptance criteria to guide platform enhancements.

You will oversee implementation and ensure smooth CRM operations by working closely with development teams, delivering timely and impactful updates. Support compliance and security by managing access controls, data governance, and maintaining system integrity through best practices. Empowering users through training programs, fostering platform understanding and maximising value across the organisation.

About You

You are a seasoned CRM expert with:

• In-depth knowledge of Salesforce core architecture, customisation, and administration, including validation rules, workflows, and data modelling.
  
  
• Strong project management experience, with a background in Agile methodologies and tools like Jira or the Atlassian suite.
  
  
• Stakeholder management and communication skills to effectively align technical solutions with business needs and articulate complex concepts to diverse audiences.
  
  
• Analytical skills for troubleshooting and addressing business challenges, ensuring solutions align with broader strategies.
• Great experience in the use of salesforce to support globally distributed sales teams as well as other customer onboard and information management function.
  
  
• Commitment to continuous learning through engagement with Salesforce Trailhead and industry updates, staying on top of trends and best practices.
  

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 1 December 2024 and interviews are scheduled to take place via MS Teams on December 9 & 11 2024.

We reserve the right to close this vacancy once we have received sufficient applications for the role. Therefore, if you are interested in this exciting opportunity, we encourage you to submit your application as early as possible.

We are committed to an equitable recruitment process. As such, all applications must be submitted via our official online application form. Please refrain from sending your CV directly to our recruiters.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.