Senior Technical Infra Program Manager, EMEA DC Delivery, EMEA DC Delivery

Senior Technical Infra Program Manager, EMEA DC Delivery

The EMEA AWS Infrastructure Delivery Team is looking for a Program Manager to work alongside a talented team of Technical Infrastructure Program Managers, Business Development executives, Data Center Engineers, and Operations team to remediate risks from Amazon's Colocation Data Center providers.

The role will involve working in a fast-paced environment and you will be leading programs to drive operational excellence and process improvements across a number of cross-functional projects. If you love being at the forefront of industry growth and development, applying your analytical skills to derive insights and come up with solutions, then this is the right role for you. This is a role offering an opportunity to work cross-functionally and across multiple regions. You will have the opportunity to build new programs from the ground up and scale existing programs/initiatives.

You are the ideal candidate if you:

1. Enjoy working cross-functionally across a large organization and building operational excellence programs.
2. Have excellent analytical skills and the ability to build new metrics and dive deep on existing metrics.
3. Can clearly define process requirements and metrics and can work with teams to implement the optimal end-to-end design.
4. Effectively partner with internal stakeholders in order to identify opportunities for improvement.
5. Anticipate and interpret customer requirements - and possess excellent judgment while delivering results.

Key job responsibilities:

1. Own and drive performance of key goals/metrics across the team.
2. Understand key processes and identify areas of improvement.
3. Deep dive into misses to understand root causes and put in place long-term solutions/fixes.
4. Present findings/recommendations and goal performance in Weekly/Monthly/Quarterly business reviews.

Minimum Qualifications:

1. Bachelor's degree in statistics, business, finance, engineering, or a related field.
2. Proven analytical skills and working knowledge of Excel and Tableau.
3. Program Management experience with problem-solving skills; can dive deep for root cause resolutions.
4. Ability to manage competing priorities under ambiguity.
5. Written and verbal communications skills; in this role you will partner, advise, and present to technical and non-technical stakeholders.
6. Experience presenting to senior executives.
7. Familiarity with one or more AWS products.
8. Experience with data center technologies or operations.
9. Demonstrated ability to use data (including SQL) and metrics to back up assumptions, evaluate outcomes, and challenge conventional wisdom.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.