Service delivery manager
Posted 5 hours ago by Global Technology Solutions Ltd
Service delivery manager
3-6 month contract
Remote but potentially moving to a hybrid role.
Competitive salary Inside ir35
Bpss cleared and British national
Rate is dependent on experience. there are numerous positions open at all levels
Requirements of the role
Take responsibility for the overall management of service delivery, ensuring services meet agreed SLAs and performance targets.
Lead the design, implementation, and continuous improvement of service delivery processes.
Engage with stakeholders to negotiate service level requirements and ensure their needs are met.
Manage the resolution of complex incidents and problems, ensuring root causes are identified and addressed.
Oversee the development and maintenance of service delivery documentation and performance reports.
Provide strategic advice and guidance on service delivery best practices.
Mentor and develop junior service delivery managers and team members.
If you have the skills required, apply now