Service Manager - Acute

Job overview

Service Manager - Acute Medicine

Department: Acute Medicine, Medicine Division

Band: 7, £46,148 - £52,809 Per annum, pro rata if part time

Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working

please note, there are two Service Manager posts advertised within the Medicine division, should you wish to apply for both, please only complete one application but in your supporting statement declare you wish to be considered for both

Are you looking for a rewarding job in a supportive, fast paced environment with the opportunity to directly improve patient experience? This may be the post for you.

Applications are invited for either; the post of Service Manager, working within Acute Medicine or the post of Service Manager, working within the Emergency Department at Milton Keynes Hospital.

Both of these roles offer an exciting and very fulfilling challenge and development opportunity for those looking to take the next step in their career. You will be part of a respected team of Service Managers and Operational Managers for the Medicine Directorate and provide pivotal support for the running of the Acute Medicine department or the Emergency Department daily.

Previous applicants need not apply.

Interview date: 05 November 2024

Main duties of the job

The post is responsible for the day-to-day operational management and the effective and efficient delivery of delegated services as directed by Operational Manager for Acute Medicine or the Emergency Department. Working with the Operational Manager, they will ensure these services meet their performance and financial objectives.

They will also lead on specific service improvements / cost saving projects with the Division as directed by the Operational Manager and deputise for senior management as and when required.

Both roles involve working directly with clinicians and stakeholders to facilitate real time decision making with a direct impact on patient care. As such, to be successful in either of these posts, you will need to be able to work under pressure in an ever-changing, fast-moving environment. You will need to be confident, articulate and have a good understanding of clinical pressures with experience of managing and delivering challenging targets within healthcare.

Working for our organisation

NHS Staff Survey: Best in the country in the Motivation (7.39/10) and Involvement (7.21/10) sub-themes of Staff Engagement.

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Detailed job description and main responsibilities

• Support the operational managers in developing service development plans to align national direction / strategies and local priorities.
• To work as part of a CSU and be involved in improvement initiatives.

Please refer to attached Job description for further information.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person specification Qualifications and knowledge Essential criteria

• Educated to Masters level or equivalent qualification / equivalent level of experience in Operational Management
• Awareness and understanding of national policy concerning patient care and developments within the NHS including current developments concerning national plans.
• IT and computer literacy.
• Keeps abreast of national and local developments in health and social care and local data e.g. survey data on quality outcomes.
• Experience of extensive staff management

Desirable criteria

• Evidence of continuous professional development

Experience Essential criteria

• Experience in an operational / patient care management post within an NHS acute setting
• Evidence of innovation and achievement in management practice.
• Evidence of successful operational leadership and effective involvement in change management

Desirable criteria

• Evidence of successful involvement in production of clear business case

Skills Essential criteria

• Excellent organisational skills.
• Excellent communication skills, negotiation, influencing and persuasion skills
• Highly motivated and able to work autonomously using own initiative
• Professional attitude, approachable and enthusiastic.
• Ability to work under pressure and effectively respond to frequently changing demands
• Assertiveness and diplomacy, when dealing with difficult situations.
• Attention to detail, must be able to concentrate in situations where frequent interruptions are likely
• Able to deal with unexpected situations.
• Excellent problem-solving skills
• Good keyboard skills and advanced use of IT packages and manipulating data

Personal and people development Essential criteria

• Self-confident and uses this to lead, involve and challenge others as appropriate.
• Makes sustained effort in making a difference to how services are planned and delivered, overcoming obstacles and setbacks
• Displays a strong motivation and commitment to success.
• Ensures personal, professional behaviour and integrity at all times
• Delegates appropriately setting clear and achievable targets and monitoring against required outcomes.
• Develops constructive relationships and networks within the organisation and outside.
• Ensures that the success of individuals and teams is recognised and valued.
• Able to use a range of management styles as appropriate

Team Building and Collaborative Relationships Essential criteria

• Promotes the building of effective teams and collaboration between teams.
• Builds and maintains sound relationships within teams and with colleagues in other areas including corporate departments.
• Supports teams to continually review services and seek improvements

Communication Essential criteria

• Ability to communicate effectively with all staff groups.
• Excellent communication and influencing skills.
• Ability to work effectively with challenging people/situations.
• Ability to negotiate and persuade