ServiceNow Technical Architect

Eviden is an Atos Group business with an annual revenue of circa €5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

About the practice:

We are an Elite ServiceNow partner, with a leading reputation for customer satisfaction, operating with a global footprint, delivering services to leading brands across all Industries. With over 16 years of ServiceNow partner experience, providing a Centre of Excellence for ServiceNow within Eviden through over 500 experts and 1300 certifications, this is a fantastic opportunity to join a dynamic, fast paced, and growing area.

About the role:

We are seeking a Technical Architect with expertise in Enterprise Service Management or SaaS technical delivery. In this role, you will be responsible for the architecture, design, implementation, and integrity of the ServiceNow application within the enterprise. You will ensure that solutions delivered to business units align with corporate architecture and infrastructure standards.

The candidates should be eligible to obtain a security clearance to the SC level.

Responsibilities:

1. Governance of the relationships between applications, legacy systems, component libraries, content repositories and supporting databases.
2. Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
3. Providing creative solutions to resolve business problems, technology issues, process and people challenges.
4. Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof of concept designs and responses to technical and business enquiries.
5. Hands-on technical delivery of the ServiceNow technical solutions.
6. Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions.
7. Stay current on product developments/releases to a level required for demonstrations and thought leadership.
8. Mentoring and coaching others, as well as sharing best practices and knowledge.
9. Support the development and growth of the services delivered by Engage ESM practices.
10. Excellent verbal and written communication skills required.

Qualifications, skills and experience:

1. Proven experience in technical solution design and implementation of the ServiceNow application.
2. Proven management/influencing abilities.
3. Ability to produce documentation at various levels including technical and customer facing.
4. Knowledge of IT and Enterprise Service Management is critical.
5. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
6. ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
7. ServiceNow Certifications in all areas are highly desirable.
8. Experience in multiple application architectures and supporting technologies.
9. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
10. Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
11. Must be prepared to travel.

As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.