SIAM Manager - Bulgaria - 6+ Months

As the SIAM Manager, you will be responsible for overseeing the end-to-end delivery of integrated IT services across multiple service providers. You will ensure services meet agreed-upon SLAs and KPIs, drive continuous improvement, and align SIAM strategies with business objectives.

Key Responsibilities:

• Ensure reliable and consistent delivery of services according to SLAs and KPIs.
• Oversee the integration of new service providers, managing service transition activities.
• Act as the main contact for service-related issues, maintaining strong relationships with stakeholders.
• Continuously monitor and refine service management processes for enhanced quality and efficiency.
• Lead and develop the SIAM team, fostering a high-performance culture.
• Develop and maintain a SIAM roadmap and strategy aligned with business objectives.
• Manage the SIAM budget and oversee resource allocation.
• Design and implement performance measurement frameworks, regularly reviewing and reporting on SLAs, KPIs, and service effectiveness.

Qualifications:

• Relevant experience or relevant certifications (eg, ITIL, SIAM certification) are a plus.
• At least 5+ years of experience in IT service management, with significant experience in a SIAM role.
• Strong understanding of ITIL principles and practices.
• Excellent leadership, communication, and relationship-building skills.
• Proven track record of managing multiple service providers and leading high-performance teams.

Contract Details:

• Start: Asap
• Contract: Freelancer (Temp to Perm)
• Contract length: 6 months + (permanent offer)
• Workload: Fulltime
• Location: Bulgaria

Interested?

If you, or somebody else you know is interested in this role, please apply directly with an updated CV to Francesco Leone or call