Solutions Engineer
Posted 4 hours 27 minutes ago by Computappoint
£58,000 Annual
Permanent
Not Specified
Other
London, United Kingdom
Job Description
Solutions Engineer
Office Location: London
Salary Range: Up to £58,000
Job Type: Permanent
Hybrid Model: Remote
Key Responsibilities:
- Design, implementation and optimization of contact centre environments
- Collaborate with teams, gather requirements and translate to solutions
- Integrating communication channels for optimized omnichannel
- Overseeing integration of CRM
- Guiding the technical teams with elements of leadership and mentoring
Requirements
- Strong understanding and history with VOIP, SIP and related protocols
- Strong solution engineering experience
- Knowledge of CRM Systems | Salesforce, ServiceNow, SAP
- Familiar with Contact Center Platforms | NICE CX One, Genesys Pure Cloud
- Experienced with Session Border Controllers (SBC s) | Cisco, Ribbon, Avaya, AudioCodes
- Experience with workforce management tools and AI technology would be desirable
- Experience in consulting environments is required
To be considered, please ensure you complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.