Sr Manager, Technical Service Learning & Development

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific values innovation and making a difference. We invest $1 billion annually in R&D to tackle global challenges like cancer treatment, clean water, and forensic science. Our R&D teams enjoy autonomy, resources, and tools for scientific advancement.

Position Overview:

The Sr. Manager, Service Learning & Development is part of Product Serviceability and Service Readiness within our Central Service Organization, enabling flawless New Product Introduction and getting the service organization ready for all our products.

We are looking for a Sr. Manager to lead 3 service delivery teams in 5 Training Centers worldwide and a training development team, which includes training architects. In this role, you will be responsible for developing strategies to improve the technical skills of our Field Service organization to drive Field Self-Sufficiency.

Location/Division Specific Information

Our team operates across multiple locations, including Eindhoven, The Netherlands; Brno, Czech Republic; Portland, USA; Shanghai, China and Giheung, South Korea.

Key responsibilities include:

• Optimally drive the process to deploy service strategy and execution in your Learning & Development organization.
• Develop training strategies and coordinate their implementation, while team managers lead all aspects of the actual training development and delivery.
• Responsible for 5 Training Centers globally - driving and growing their training delivery capabilities and throughput.
• Establish and track important performance metrics to measure progress, identify obstacles, and use data to make informed decisions that improve processes and increase efficiency.
• Define quality standards for training programs developed and delivered by the teams.
• Align our training and skill development strategy with organizational goals and industry standard methodologies.

Who we are looking for:

We seek a dynamic, forward-thinking leader with a wealth of experience in leading Technical Training. This individual should possess a deep understanding of current training delivery and development trends. If you thrive on inspiring changes within diverse and collaborative teams, and are enthusiastic about creating innovative training solutions while fostering organizational growth and team development, then this opportunity is for you.

The successful candidate will possess or can develop the following combination of education and experience:

• Experience in leading Training Delivery and Development organization.
• BSc or MSc degree in Computer Science, Physics, Electrical Engineering, or related technical field would be desired.
• Experience in project management.
• Leading bigger teams (40+ employees).
• Consistent track record in a similar technical position over 5 years.
• Knowledge of electron microscopy will be an advantage.

Required soft skills include adaptable communication and a proactive approach with a focus on customer service. An outgoing personality, influence skills, and the ability to explain complex technical ideas to different audiences are essential for successful project navigation.

Why to join Service

Our Central Service enables our customers to push the technological barrier every day. Opportunity to visit our customers on-site, performing critical work to support breakthrough innovation up to 25% of the time.

What We Offer You

- Opportunity to join Thermo Fisher Scientific - the world leader in service science, company culture which stands for integrity, involvement, intensity, and innovation!

• Competitive salary, plus annual incentive bonus and a company stocks program (Excellent country-specific benefits).
• Excellent career progression opportunities with a large and growing global employer.
• Collaborative work in an international environment.
• Strong Team Spirit and Active Career Management.
• Flexibility to work in a hybrid model.

At Thermo Fisher Scientific, each of our 130,000 outstanding individuals has an unusual story to share. Join us and contribute to our outstanding mission of enabling our customers to make the world healthier, cleaner, and safer.

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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.