Supply Chain Director UKI

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Supply Chain Director UKI

Date: 30 Sep 2024

Location: London

MISSION

The Supply Chain Director leads on all end-to-end supply chain operation processes in the UK&I to drive excellent consumer focused execution. You will take responsibility for ensuring all customer requirements are met from stock availability to compliant on time, in full delivery. As part of the UKI leadership team you will provide commercial recommendations and present data-driven solutions to support with business decisions. You will be an expert in the S&OP process, leading demand and forecasting, working closely with Commercial and Finance teams.

MAIN RESPONSIBILITIES

• Lead process control and the execution of all operational processes in the UK&I, in order to deliver a high standard of customer experience.
• Full accountability for local demand planning across Shiseido UKI brands.
• Lead local S&OP process ensuring reconciliation between sales and demand forecasts for appropriate stock planning providing information at brand, group and regional level as required.
• Focus on forecast accuracy improvement and alignment of the demand plan to budget, whilst also ensuring alignment to product category, retailer specific and brand growth plans.
• Ensure the appropriate level of demand is forecasted for the UK&I by driving the monthly demand review process with the Commercial and Finance teams, and the Warehouse team.
• Oversee the end-to-end order management process and team ensuring accuracy and timeliness.
• Develop, monitor and communicate supply chain KPIs but not limited to, Availability, OTIF, customer non-compliances, complaints, forecast accuracy, retail sales performance.
• Provide data for commercial decision making on prioritisation of product when challenges occur.
• Execution of UKI quota / allocation management for challenged/restricted stock items.
• Manage supply chain budget, as well as indirectly impacting the wider UK&I revenue budget by contributing to forecasting and influencing budget allocation in other areas, such as marketing spend.
• Identify supply chain improvement projects and actively contribute from project conception and implementation to project review.
• Ensure new customer requirements / new channels / new customers / new brands are adequately communicated to warehouse and systematically controlled to prevent delays and non-conformances, ensuring excellent execution.
• Manage and optimize logistics operations, including transportation, warehousing, and distribution, to ensure efficient movement of goods while minimizing costs.
• Responsible for negotiation and management of logistics and 3PL contracts.

PROFILE, SKILLS AND EXPERIENCE REQUIRED

• Experience in leading end-to-end demand and supply chain operations in a customer focused environment, ideally in the retail sector.
• Demand and Supply Planning Experience.
• Ability to influence the business commercially and effectively manage stakeholders, including remote teams.
• Experience in dealing with the complexities of multiple brands, within a matrix organisation.
• Ability to think holistically whilst still being close to the detail.
• Experience in leading collaborations across sales and marketing teams, and delivering effective planning with retail partners/customers.
• Driven to deliver change and challenge processes to deliver efficiencies.
• Ability to effectively lead, manage and develop a team.
• Knowledge of reviewing and implementing business relevant KPIs.
• Previous experience in integrating new customers, channels or brands.
• SAP experience.
• Expertise in maintenance of monthly sell-in forecasts that reflect sell-out and trends of the business, in addition to any specific needs of retailers.
• Experience of working with third party warehouses.
• Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success.

THE BENEFITS YOU'LL LOVE

• 26 days holiday + bank holidays + your birthday day off.
• Holiday buy - up to 5 days.
• Day off when you get married or move house.
• Generous contributory pension scheme - match up to 8%.
• Annual performance related bonus.
• Private medical insurance with Vitality.
• Enhanced parental allowance.
• Life Assurance up to x4 your salary.
• Flexible Friday finish.
• Flexible & hybrid working.
• Annual performance and development reviews so you know your career is going in the right direction.
• Additional Lead Team Benefits.