Support Engineer/Helpdesk

Support Engineer/Helpdesk

Based onsite in Southampton

Inside ir35

Role:

Supply service desk support facilities using ITIL foundations.

Ensure calls are closed within the agreed SLAs.

Ensure sufficient information is recorded against a call closure to assist with similar calls in the future.

Maintain the knowledge base of useful information gained from the infrastructure team or vendors.

Software installations on desktops, laptops, VMTs, printers etc.

Preparing new equipment using Standard Operating Environment (SOE) imaged.

Support with corporate and personal mobile devices.

Monitor and maintain backup and restore procedures.

Continually upskill all staff on use of standard hardware and software, especially in relation to Cyber Security.

Work with vendor support contacts to resolve technical problems.

Take on other tasks and projects as required.

Contribute to the continuous business improvement process and to the meeting of business objectives;

To be an ambassador for the company at all times internally and externally;

MCSE or equivalent qualifications.

Excellent understanding of Microsoft Office suite.

Good understanding of Microsoft desk administration tools and server design technology.

Familiarisation of large scale corporate network topology.

Demonstrable ability to work within a Help desk team;

Keen to adopt new systems and technologies;

Work effectively under pressure.

Good communication skills.