Support Worker

Support Worker

Salary: £32,434 per annum

Contract: Fixed term until 28/04/2025

Hours: 37.5 per week

Location: City of London

Closing date: 05/01/2025

Interview date: 17/01/2025

Ref SWCMIST - 1224

Whatever your experience of street homelessness and its impact on people's lives - personal or professional - when you join the Thames Reach team as a Support Worker, we'll make the best use of all your understanding, compassion and commitment

About us

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.

About this role

We are looking for a Support Worker to join the City Mobile Intervention Support team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

Thames Reach welcomes applications from people with transferable skills.

You will:

• Assess the support needs of new clients in a person-centred manner, using a standardised process.
• Manage a caseload of clients, identifying the most appropriate route towards sustainable and permanent accommodation, and devise plans to achieve this.
• Work alongside various partner agencies to ensure that clients are accessing appropriate support to access and sustain accommodation.
• Represent the team at multi-agency meetings, such as Task & Targeting meetings.
• Work with clients who identify as women and develop specialist knowledge in women's homelessness.
• Accurately record all work done.

To succeed as the Support Worker you will have:

• Have strong communication skills with the ability to form and maintain effective working relationships with all partners.
• Have commitment to supporting people to achieve the best outcomes as they work towards independence.
• Have the capability to carry out administrative tasks alongside practical support work, and manage and mitigate risk.
• Have the ability to work autonomously as well as part a team.
• Have the commitment to working in a challenging environment with the ability to manage conflicting priorities and deadlines.
• Have IT skills with the ability use Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
• Pension - we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance - four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

To apply, click the apply button where you can complete our application form.

For further information please contact, Charley Matthews, Lead Manager (contact details via the apply button).

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.