Techbar Support Analyst

Posted 4 hours 56 minutes ago by Eurobase People

£18.13 Annual
Contract
Not Specified
Other
Worcestershire, Worcester, United Kingdom, WR1 1
Job Description

My client is a UK based Consultancy specialising within IT Support, This role is an urgent requirement with a start date of the 2nd of January, Perfect for a junior Support Analyst willing to work in a fast paced environment within healthcare

Location - Worcester Royal Hospital

Rate - £18.13 (inside/umbrella)

Duration - 6 months

  • Tech bar - Hours 07.45 - 17.00: Will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours
  • Assistance with IT related queries & general basic enquiries
  • Assist users logging into and logging tickets within service Now
  • Complete administration within Service Now (log/update and close tickets)
  • To look up and check progress of IT support calls if requested.
  • Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock.
  • Device rebuilds and ensure compliant before re-issue (configured with latest windows updates)
  • Install & troubleshoot software.
  • Office 365 suite knowledge for troubleshooting.
  • Basic Use of Active Directory - EG: PW resets, Bit locker recovery
  • Basic use of SCCM
  • Basic use of Nexthink
  • NHS mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi factor authentication)
  • Troubleshoot/fix MFA issues
  • Educating users in; logins, mail, MS Teams, outlook, Cisco VPN, Citrix.
  • Spare stock management
  • Loan stock management
  • Liaise with other internal teams and NHS Acute Trust staff for application support and password resets.
  • Basic Mobile phone support
  • Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time.
  • Digital Dictation: create user accounts, add typist access and configure Olympus dictation devices
  • Full on site training will be given.