Technical Delivery Manager Business Enablement London

We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages.

Our London office currently consists of 75 Game Changers, which, including our HQ in Oslo and office in Boston, brings us to a team of over 250 in total. We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim. Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets.

The Role

Sitting in the Platform Enablement team, your mission will be to work both customer facing and internally to give our customers an easy onboarding to the Attensi Platform and enabling smooth end user journeys from the very beginning and over time as customers grow or requirements change. You will be the go-to person during project delivery and after go-live, acting as an advisor and subject matter expert on the Attensi Platform and integrations and leading on technical projects of more complex nature. You will work closely together with our technical, commercial, customer success and project teams to maintain and further develop tools and processes implementing our Platform Enablement strategy.

What will you do?

Being part of Attensi means that you will constantly aim to improve the way we do things, and we have a lot of fun along the way! You will become part of a dynamic and highly skilled company and get the opportunity to take full responsibility of a business-critical area.

You will:

• Define and deliver technical projects within time and scope.
• Identify key business objectives and propose solution recommendations.
• Manage scope of projects and project plans from start to finish, incl. effort estimates and budgets.
• Coordinate resources, ensure effective completion of project deliverables, mitigate project risks.
• Ensure project quality, incl. sufficient testing.
• Establish effective knowledge sharing and transfer to wider internal customer account team.
• For strategically important and complex customers, build and sustain relationships with critical contacts (up to C-level) for the technical element of the solution, ensuring scalable technical set-up and customer longevity.
• Advise internal teams and customers on optimal technical set-up based on available options and customer requirements.
• Work closely with the Tech, Commercial, Project and Support teams and contribute to further develop and maintain the Platform Enablement processes and documentation.
• Contribute to product development and pursuing partnerships to enable smooth end user journeys.
• Continuously learn about new technology, standards and external systems in order to best support our Customers to utilize the full potential of the Attensi Platform.

Who are you?

We are looking for motivated and solution-oriented people with a passion for business solutions. You are a strong communicator, enjoy interacting with people and building relationships easily. You thrive in a high-paced and dynamic environment, work well with others and appreciate a good challenge.

The right person for our team will have:

• Clear and effective communication with technical and non-technical stakeholders, including clients, team members, and senior management.
• Strong analytical and critical thinking skills to quickly identify issues and develop practical solutions.
• Proven success in stakeholder management by building and maintaining relationships with stakeholders, understanding their needs, and managing their expectations.
• The ability to thrive in and foster a collaborative environment where team members work cohesively towards project goals.
• Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g. Jira).
• Strong technical expertise with an understanding of software development, IT infrastructure, and standardized integration and authentication methods (e.g. SAML, SCIM, REST APIs).
• Ability to create and manage technical documentation, including project plans, reports, and system specifications.
• Managing external vendors or third-party service providers that we must collaborate with on behalf of the customer.
• Preferably experience with these systems: Workday, Salesforce, SuccessFactors, Microsoft Entra ID, Okta and any of the LMSs (Cornerstone, Docebo, Degreed etc).

Most importantly, you're someone who's ready to take ownership, show initiative, and is eager to grow in your field while learning from the best in the business.

What do we offer?

At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically. Attensi is committed to giving people the opportunity to grow and you will also be able to develop your role over time. You will also be offered exciting challenges in a dynamic and innovative environment with great ambitions.

Attensi has an energetic and social working environment. We work hard, but also have a lot of fun together. Monthly social activities like Attensi-days, sporting events, after-work drinks, parties, game nights and company trips to our Norwegian HQ are some of the ways in which we ensure we not only work together, but also play together! Join us!

Are you a Game Changer?