Technical Support Advisor

Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor. This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements.Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK. Your responsibilities will include: Day-to-Day Technical Support: Assist Metering Technicians with issues such as meter polling and configuration, and smart meter scheming. Back Office Activities: Perform tasks like remote updates to smart meters and managing task lists. Administrative Duties: Support daily operations and provide excellent service to both internal and external customers. Stakeholder Communication: Respond to queries from internal and external stakeholders, escalating to the Technical Support Team Leader when necessary. Process Integration: Assist with the integration of new processes and initiatives, ensuring continual improvement.Technical Responsibilities: Collaborating with the IT department for data fixes. Serving as the technical contact for field operations related to smart metering issues.Note: You do not need to have prior knowledge of these technical processes as comprehensive training will be provided.Qualifications and Skills: Ability to prioritize tasks and work independently. Logical problem-solving skills and high organizational abilities. Proficiency in Microsoft Office applications. Eagerness to learn with provided training (2 weeks classroom training followed by on-the-floor training with experienced employees).Working Hours: The department operates from 7.30 to 20:00 Monday to Friday and 8:00 to 17:00 on Saturdays. You will work an 8-hour shift on a weekly rotational basis, with shift patterns provided a month in advance. Opportunities to work from home one day a week, including late shifts and Saturdays.If you are interested in this opportunity and meet the qualifications, we encourage you to apply and join our dynamic team.