Underwriting Operations Lead

12 Month Fixed Term Contract

• Join a well-established people-focussed organisation renowned for exceptional service and member loyalty.
• Play a pivotal role in redefining the landscape of underwriting excellence at NFU Mutual.
• Hybrid role with 80% homeworking and 20% in either Stratford-upon-Avon, Bristol, Glasgow, Belfast or York.

About the role

In this key role as Underwriting Operations Lead, you'll drive initiatives aimed at elevating underwriting practices, with a focus on enhancing knowledge and process improvement. This role focuses on improving internal workflows that promote underwriting excellence and operational efficiencies.

Your extensive subject matter expertise will be instrumental in defining and developing underwriting processes that align with the ever-evolving insurance landscape.

You will work closely with the operational underwriting teams to deliver activity that will continually improve the knowledge and capability of the business. You'll actively cultivate and sustain influential relationships across Underwriting, Pricing, Claims, Product, Operations, Regional Service Centres and NFU Mutual Agents.

Your collaborative efforts will guarantee the effective application of underwriting expertise throughout the organisation, fostering optimal performance and overall success.

About you

You'll be a proactive and self-motivated professional with experience of underwriting processes and systems. Passionate in driving change and improvements, with good experience and exposure to a variety of change initiatives and projects.

Your broad General Insurance underwriting expertise will extend beyond conventional processes. As well as a solid knowledge of underwriting processes and systems, you'll possess a profound understanding of change deployment strategies.

You'll be able to demonstrate:

• A change-oriented mindset with a commitment to excellence over perfection - you champion a culture of empowerment, enabling underwriters to exercise their skills.
• A forward-thinking and innovative approach with the confidence to challenge conventional thinking and to overcome hesitation.
• The ability to apply critical thinking to navigate complexities.
• Strong collaboration and relationship-building skills with the ability to influence at all levels.
• A data-driven and analytical approach with a proficiency in PowerBI and adeptness in interpreting reports into meaningful insights.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

• Salary of up to £48,000 per annum
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being a great place to work and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.