Vice President, Digital Solution Design

Job Description - Vice President, Digital Solution Design ()

Vice President, Digital Solution Design -

Description

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join , you become part of a diverse community of over 70,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Colleague Services organization within the Colleague Experience Group (also known as Human Resources) plays a key role through delivering the outstanding digital capabilities, efficient HR operations, and data-driven decision making that make American Express an incredible place to work.

You are a thought-leader for the technology platforms and business processes that power colleagues' relationship with digital HR capabilities such as learning, recruiting, talent, and people management. You care deeply about delighting your customers and understand the intersection of business architecture and system design. Working in close partnership with the Product, Servicing, and Technology organizations, you will enable an outstanding colleague experience through:

1. Crafting solutions that address root causes rather than symptoms
2. Ensuring exceptional quality in how we build and test
3. Running resilient and recoverable business and technology processes

This role reports to the Vice President of Colleague Insights, Systems, and Data Management and is a member of the leadership team for Colleague Services. As part of this team, you will be a key contributor to the organization's strategic and financial goals, support junior talent through mentoring and career planning, and participate in programs and events that support the team culture.

How you will make an impact in this role:

1. Grow and develop a high-performing team of 35 colleagues, with deep functional expertise in Oracle HCM, Payroll, Testing, and Business Architecture.
2. Drive the CEG platform strategy, simplifying our technology landscape and fostering a platform-centric approach to increase value for colleagues and partners.
3. Be the authority on colleague platforms at American Express and in the external marketplace. Inspire your customers with the "art of the possible".
4. Establish and champion business architecture within CEG, defining governance that ensures we consistently build the right thing in the right way.
5. Modernize testing and incident management practices, through automation, proactive monitoring, and a consistent, coordinated incident response.
6. Partner with Technology and Product teams to enable the agile execution of system configuration, report development, and platform upgrades to address business problems.
7. Build strategic partnerships with SaaS providers and other partners, influencing roadmaps and unlocking new ways to supercharge the colleague experience.

Minimum Qualifications:

1. Demonstrated ability to increase business value from SaaS solutions - preferably within the HR domain.
2. Functional expertise of HR systems supporting Payroll, People Management, Learning, Talent, and Recruitment.
3. Strong agile, business architecture, and operations experience.
4. Hands-on experience leading organizations through major change events.
5. Experience driving efficiency through process re-engineering, automation, and continuous improvement.
6. Ability to provide consultation and thought leadership on large-scale, sophisticated digital initiatives.
7. Outstanding teamwork and communication skills; with an ability to influence and build followership with diverse audiences.
8. Ability to drive role clarity and give clear goals and objectives at all levels in the team, linking these to wider strategies.
9. Track record of inspiring and developing highly skilled, high-performing teams.
10. Passion and dedication to crafting the world's best colleague experience!

Benefits:

• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job

Job Executive

Primary Location

Primary Location United Kingdom-West Sussex-Burgess Hill

Other Locations Schedule

Schedule Full-time

Job Posting

At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions.

If you have a disability and would like to request an accommodation in order to apply for a position, you may contact us by emailing . Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1-.