1st Line - Helpdesk Analyst

First Line Support - Helpdesk - Contract Role

Day Rate: £115 (Inside IR35)
Contract Length: 6 months (+ extension)
Hybrid: 3 days on site in Bracknell/2 days WFH

We are looking for a proactive First Line Support professional to join a household names helpdesk team. The ideal candidate will provide exceptional customer service and technical support, particularly in financial systems, ensuring timely resolution of user inquiries and issues.

Key Responsibilities:
- Respond to incoming calls and emails from users seeking assistance with financial systems and related software.
- Diagnose and troubleshoot basic technical issues, providing guidance on financial applications.
- Offer clear and concise information to users, helping them navigate financial processes and tools.
- Escalate complex issues to the appropriate technical teams as necessary.
- Maintain accurate records of user interactions and resolutions in the ticketing system.
- Assist in developing FAQs and support documentation specific to financial systems.