1st Line Production Support Engineer - Hampshire or Staffordshire/Hybrid working - £28,000 per annum

1st Line Production Support Engineer - Hampshire or Staffordshire/Hybrid working - £28,000 per annum

TrinIT Talent are looking for a 1st Line Production Support Engineer to join our customers team based in either Hampshire or Staffordshire depending on your preference with some remote working available. This is a permanent position paying up to £28,000 per annum.

This role will be supporting customers on US hours and typical shift patters are:-

2 days of 12:00 PM to 8:00 PM UK time

3 days of 2:00 PM to 10:00 PM UK time

• Strong knowledge of Windows Operating Systems
• Application support knowledge
• Provide first line support on helpdesk tickets for end customers
• Manage and monitor ticket queues, ensuring compliance with customer SLAs
• Update end customers on the status of their issue/Participate in customer calls and keep them informed of any escalations or issues in a professional manner
• Ability to work under pressure while multitasking is important
• Excellent customer service and communication skills

If you feel you have the right experience for this role, please get in touch by sending your CV in Word format to (see below)

TrinIT Talent will consider applications based only on skills and ability and will not discriminate on any grounds.

1st Line Production Support Engineer - Hampshire or Staffordshire - £28,000 per annum