Account Coordinator

Seeka have an exciting opportunity for a well organised, customer-focused individual to join our team in Newcastle or Perth on a fixed term basis (maternity cover - fixed term 9 months contract).

Working closely with the Service Delivery Manager, the C oordinator role will support the delivery of the Locksmith side of our business, supporting major clients through the management and allocation of direct and sub-contractor appointments.

We are looking for an enthusiastic, self-motivated, professional individual with excellent verbal and written communication skills.

What you'll be doing:

• Allocation of work to appropriate labour Sub-Contractor
• Managing the onboarding process of the subcontractor workforce
• Responsibility for ensuring subcontractors hold the appropriate documents to carry out work for Seeka
• General cancellations and amendments of jobs
• Ensure that all visits exceed the desired standard whilst delivering an excellent level of client satisfaction and service
• First point of contact for the client, customer and field based Engineer
• Handling both inbound and outbound calls and emails
• Efficient handling and resolution of customer complaints and managing expectations of the customer throughout in line with the business expectations: escalating to management level where required.
• Liaise with the operations management team to ensure efficient running of the process
• Gather /collate/submit accurate and meaningful management information and reporting as required.
• Completion of dashboards for internal and external KPI's
• Promote Seeka image at all times.
• Other duties may be undertaken as and when required, in particular when new business is gained

What we need from you:

• Previous customer service experience
• Professional telephone manner
• Excellent verbal and communication skills
• Extremely well organised
• Self-motivated and enthusiastic
• Develop a team atmosphere through hard work, calmness and consistency whilst working unaccompanied
• Dealing with changing circumstances
• Delivering objectives and strict performance results
  
• Attention to detail, able to capture data accurately
• Self-motivated and enthusiastic
• Delivering objectives
• Ability to work closely with key stakeholders

Desirable

• Complaint handling experience
• Experience of planning and scheduling of work for field based workforce

What we offer:

• 25 days annual leave pro rata
• Enhanced Maternity, Adoption and Paternity leave
• Pension Scheme
• Life Assurance
• Access to employee assistance programmes
• Online GP Service, 24 hours a day, 365 days a year
• Discounts with national retailers

Seeka value diversity and encourage people from all backgrounds and communities to apply, our teams individual life experiences are part of what makes us great and we commit to providing a safe and inclusive environment for all.