Account Manager (DE/FR)

MISSION

We believe that great customer relationships are the foundation of business growth. Our goal is to build a loyal customer base that not only sticks with us but also expands their investment in our solutions.

What you'll do

As an Account Manager, you will be the trusted advisor for our customers, ensuring they receive the maximum value from our products. Your role is to build strong relationships, drive engagement and identify new opportunities for upselling and cross-selling while maintaining an exceptional customer experience. Manage +/-€1,5m in booking and generate €200k new ARR yearly.

Responsibilities

• Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact and building trust and loyalty. Collaborate with your internal support team, implementation team and marketing team to maximize efficiency and potential.
• Renewals and Retention: Proactively engage and conduct regular check-ins with customers to ensure high renewal rates and minimize churn. Address any concerns or issues that may affect customer satisfaction and develop strategies to retain customers.
• Customer Adoption and Expansion: Drive product adoption by regularly checking in with your customers to understand their goals and recommend best practices. Identify opportunities for upselling or cross-selling products to drive revenue growth and meet your revenue targets.

ABOUT YOU

Background

• Proven track record of driving client satisfaction, retention, and revenue growth through cross-sell and upsell initiatives.
• Scale-up experience in a fast-paced, high-growth environment is a plus.
• You're independent, entrepreneurial, hands-on, ambitious and have experience in a grass-roots business development role
• You have a customer-first mindset and the ability to analyze customer data and identify revenue opportunities.
• 3+ years of experience in account management or business development in a B2B SaaS environment with complex sales cycles.

Skills

• Familiarity with HubSpot (CRM), LinkedIn SalesNav and other sales tools is a plus
• Empathy and active listening skills
• Great communication and interpersonal skills
• Closing skills
• Language requirements: Fluency in English and German AND/OR French is required. Ideally, we are looking for someone who speaks all three languages, but candidates who are fluent in English plus one of the other two (French or German) will also be considered.

Practical Information

• 3 days remote
• You have an EU citizenship or a valid Belgian work permit
• Start ASAP

The Offer

The fundamentals

• A permanent contract with an evolutive fixed salary
• Monthly net fees
• Meal vouchers
• Annual eco-vouchers
• Transportation costs reimbursement
• Hospitalization insurance (DKV)
• A Hybrid work model: work from home up to 3 days per week.
• Upon approval from your manager opportunities to work from another country for a certain period

ABOUT US

We believe corporations can be a force for good-and at Optimy, we make that vision a reality.

Our mission is to empower corporations to maximize their positive impact while minimizing their operational costs. The Optimy platform is the most configurable solution for managing grants, volunteering, donations, and sponsorships. We help over 350 forward-thinking customers in 30 countries run impactful programs, managing more than 1.5 million projects in 22 languages.

Why join Optimy?

We're not just a tech company; we're a community of passionate changemakers from over 10 countries, united by the goal of creating positive change in the world. Our diverse, agile team of 50+ professionals thrives in a culture of collaboration, innovation, and inclusivity. Whether you're driven by technology or purpose, you'll find meaningful opportunities to grow and make a difference here.

Be part of something bigger.

At Optimy, your work helps leading organizations create lasting social impact. Join us and contribute to projects that truly matter, in a dynamic, flexible work environment that champions your professional growth.

Equal Employer

Optimy provides equal opportunities to all qualified candidates regardless of race, color, religion, age, gender, gender expression, sexual orientation and marital status.