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Account Manager (Turkish Speaking)
Posted 3 hours 49 minutes ago by Spreetail
Title: Service Platform Logistics Operation Associate
Location: UK
Reporting to: Head of Supply Chain
Overview
We are seeking an experienced and dynamic Service Platform Logistics Operation Associate to join our team. The ideal candidate will have a strong background in logistics and supply chain management, with a proven track record of warehousing/fulfillment and transportationoperational execution backgroundand ensuring operational excellence.
Responsibilities
Operational Coordination:
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Oversee daily logistics operations, including warehousing, transportation, and distribution activities.
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Ensure all logistics activities are carried out efficiently and effectively, meeting client requirements and company standards.
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Coordinate with internal teams and external vendors to ensure seamless operations.
Performance Monitoring and Reporting:
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Monitor key performance indicators (KPIs) such as delivery times, order accuracy, and cost efficiency.
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Analyze logistics data to identify trends and areas for improvement.
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Prepare and present comprehensive reports on logistics performance to clients and senior management.
Problem Solving and Issue Resolution:
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Identify potential issues in the supply chain and develop proactive solutions.
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Address and resolve any logistics-related problems, coordinating with relevant stakeholders as needed.
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Implement corrective actions to prevent recurrence of issues.
Contract and SLA Management:
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Maintain service level agreements (SLAs) with clients and logistics providers.
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Ensure compliance with all contractual terms and conditions, managing renewals and amendments, as necessary.
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Maintain detailed records of contracts and agreements.
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Identifyareas of opportunities for revenue loss in FC operations, transportation and recommend action plans
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Drive margin improvement from given services to customers.
Invoice Data Management:
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Profound understanding of customer rate cards, contracts, charging rules in Platform Services and 3PL Warehousing, Fulfillment Operations.
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Ability to audit transactions/activities vs. rate card; identify the gaps, non-captured tasks in the operations by providing feedback and taking corrective actions in FC operations.
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Provide accurate and timely data for invoice creation, ensuring all billable activities are captured. Create customer specific, individual data reporting as supporting part of monthly customer invoices; send these timely to Customers. Answer all the invoice related inquiries of customers; elaborate with management on disputes, exceptions.
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Collaborate with the finance team to verify and validate billing information.
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Address any discrepancies or issues related to invoicing promptly.
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Ensure invoice matches the contractual agreement with Customers
Skills and Qualifications
Education:
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Bachelor's degree in logistics, supply chain management, business administration, or a related field.
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Advanced degrees or certifications in logistics or supply chain management are advantageous.
Experience:
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Minimum of 3 years of experience in logistics, supply chain management, or account management, preferably within the 3PL industry. Fulfillment Operations, warehousing operations background in operational data, invoicing, freight auditing is a big advantage.
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Proven track record of successfully managing client relationships as Customer Servicegained in 3PL/Fulfillment/Transportation Service Providers is an asset.
Technical Proficiency:
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Proficiency in logistics and supply chain management software, such as Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and Enterprise Resource Planning (ERP) systems.
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Advanced skills in Microsoft Office Suite, particularly Excel for data analysis.
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The usage of Accounting Software, Freight Audit is an advantage, but not essential.
Skills:
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Communication: Exceptional verbal and written communication skills for effective client and team interactions.
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Analytical: Strong analytical skills with the ability to interpret logistics data and generate actionable insights.
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Problem-Solving: Excellent problem-solving skills to quickly address and resolve logistics issues.
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Organizational: Superior organizational skills to manage multiple accounts and logistics operations concurrently.
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Negotiation: Strong negotiation skills for managing contracts and service agreements.
Spreetail
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