Accounts Receivable Manager

United Kingdom
The Space - Liverpool Street
14 New Street
London, UK EC2M4NQ, GBR

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors, and financial institutions place a high value on our independent analysis, and we are regular contributors to their reports.

Real network experience is our focus, and ultimately, that's what influences customer choice. Our mission is to advance connectivity for all, and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.

With offices in London, Boston, and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.

Your Impact

The Accounts Receivable Manager is responsible for overseeing the timely and efficient invoicing and collection of customer accounts, working closely with sales leadership to ensure accuracy. This highly visible role focuses on ensuring outstanding payments are collected effectively while fostering strong customer relationships and mitigating credit risk. The position requires the ability and willingness to travel to the London office at least once per week to collaborate with key stakeholders and support business operations.

Key responsibilities typically include:

1. Credit Evaluation and Approval: Assess the creditworthiness of customers by analyzing financial statements, payment history, and credit reports to establish appropriate credit limits and terms.
2. Invoicing: Responsible for the completeness and accuracy of sales order and invoicing processes, including proper supporting documentation submission.
3. Accounts Receivable Management: Monitor and manage accounts receivable balances to ensure timely payment processing, reducing overdue accounts.
4. Collections: Proactively contact customers with overdue accounts to negotiate payment plans, resolve disputes, and recover outstanding balances in a professional manner.
5. Risk Mitigation: Identify high-risk accounts and escalate unresolved issues to management or legal teams for further action when necessary.
6. Reporting and Analysis: Prepare weekly reports on AR aging, collection performance, provide commentary, and bad debt trends to provide insights for management and support decision-making.
7. Compliance and Documentation: Ensure compliance with company policies, contractual agreements, and legal regulations while maintaining accurate records of all collection activities.
8. Customer Relationship Management: Build and maintain positive relationships with our clients to facilitate smooth payment processes and address any issues related to billing or disputes.

Required Skills & Abilities

• Strong analytical, communication, and negotiation skills to effectively manage accounts and minimize financial risks to the organization.
• Netsuite experience strongly preferred.
• Confidence to engage and liaise with stakeholders at different levels of seniority.
• Strong attention to detail to ensure accuracy and compliance.
• Proactive in resolving financial discrepancies and troubleshooting issues.
• Excellent organizational skills to manage multiple tasks, prioritize, and meet deadlines.
• Familiarity with revenue recognition under US and UK GAAP.
• Adaptability to changes.

We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We'll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:

• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company-sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and paid time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials.