Application Support Manager

Application Support Manager

London - Hybrid - x2 days in office

Salary - £60,000

Are you an Application Support professional with proven experience in a senior or managerial position? Would you like to join a forward-thinking, industry-leading licencing company that place a huge emphasis on company culture? Due to a company restructure, my client is looking for an experienced Application Support Manager to support a bespoke system within the business. This is a fantastic opportunity to join a small but dynamic support team & take them to the next level.

Responsibilities:

• Lead and manage a small team of highly functional application support professionals, fostering a collaborative and efficient work environment.
• Prioritize and respond to support tickets, ensuring timely and effective resolution of issues.
• Utilize a strong understanding of SQL and MS Office to troubleshoot and resolve application-related issues.
• Continuously seek ways to enhance support processes and improve overall team performance.
• Maintain excellent communication with both technical and non-technical stakeholders, ensuring clear and concise updates on ticket progress and resolution.

Requirements:

• 7+ years of experience in a senior or managerial application support role, with a proven track record of success.
• Strong proficiency in SQL and MS Office, with the ability to quickly diagnose and resolve technical issues.
• Experience managing and leading a team, with the ability to motivate and develop team members.
• Exceptional communication skills, capable of translating complex technical information for non-technical stakeholders.
• A proactive approach to problem-solving, with the ability to prioritize and manage multiple tasks simultaneously.

If this sounds like the role for you, hit APPLY & a consultant will be in touch.