Applications Support Analyst - SQL/MS Dynamics

Application Support Engineer - SQL/MS Dynamics

My Leeds based client is looking to recruit an experienced IT Applications Support Engineer on an initial 9 month fixed term basis.

As Support Engineer you will provide a 3rd Line Business Support function on a range of business applications operating on an international basis.

The Operations Engineer will own and resolve incidents/problems, undertaking routine maintenance, administration and continuous improvement across the Applications landscape.

Liaising with Core IT Operations and 3rd Party Support Vendors, the Operations Engineer will:

• Work with the ServiceNow ticketing system on incident, change and problem tickets
• Cross skill multiple technologies to team colleagues across the business
• Liaise with systems development staff and software suppliers on the development of system enhancements
• Monitor applications across cloud, Azure and on premise
• Undertake system documentation using required standards, methods and tools
• Mitigate risk and undertake problem solving, root cause analysis

Technically, the Applications Support Engineer will be able to demonstrate the following:

• MS SQL, SQL Query
• PowerBI and SSRS
• MS Dynamics
• An understanding of Agile and DevOps
• Proficiency in CRM Applications including InterAction, Vuture and/or Poppulo
• Proficiency in configuration management
• Understanding of Intapp
• RelativelyOne e-discovery
• Endpoint and server security

In return, you will be offered an attractive salary and benefits package.

Please send your CV for immediate consideration.