APS Desktop Engineer

Job Title: APS Desktop Engineer
Max Supplier: 168/Day (inside iR35)(via Umbrella)
Clearance required: BPSS
Duration: 6 months
Location: Telford, onsite.

Job Description:

The role will be a technical Support Engineer within Account Production Services (APS). Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications.
Once training has been completed and you have developed with the role, you may be asked to travel to another Client site to assist with supporting activities. Expenses will be provided.

Tasks:
Provide Desktop Support within Client.
Fault identification and resolution of incidents/requests within contracted SLA targets
Mobile solution support (Mobile Phones and Laptops)
Software and hardware installation
PC Configuration
Building Laptops & MacBooks
Assisting with Stores tasks when required
Creating and maintaining support documentation
When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues

Technologies:
Windows 10, Windows 11 and MacOS
Microsoft Office 2016 O365
Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers
Cisco AnyConnect VPN, SCCM, Active Directory,
Various software products, applications, and services
WiFi Access Points and basic networking principles
Meeting room technology

Technical Skills Required:
Mandatory Skills:
Knowledge of Windows 10 and or Windows 11
Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive
Knowledge of Apple devices (MacBooks, iPads and MacOS)
Hardware Familiarity (Desktop, Laptop, Printers)

Desirable Skills:
Knowledge of ServiceNow Management tools
Knowledge of Mobility Solutions
Knowledge of the Microsoft Power Platform
Previous experience in PC Hardware/Software support
Active Directory
Understanding of basic networking principles
MCSE Certification

Business Skills:
Mandatory Skills:
Excellent Communication skills (verbal and written)
Customer service
Time Management
Organisation
Be able to work using our 7 shared values with peers, customers and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty and Fun)

Desirable Skills:
Able to perform under pressure and meet tight deadlines
Analytical and methodical approach to problem solving
Must be self-driven and have the ability to use initiative and tenacity to resolve issues
Able to work with minimum supervision
Team player who can work with other Client teams to provide a service to the client with an agreed SLA