Assistant Accommodation Advisor (6 month FTC)

Assistant Accommodation Advisor (6 month FTC)

Ref Number B01-04974 Professional Expertise Estates, Facilities, Accommodation and Safety Department Vice-President (Operations) (B01) Location London Working Pattern Full time Salary £27,868-£29,006 Contract Type Fixed-term Working Type On site Available for Secondment Yes Closing Date 25-Mar-2025

About us

UCL is a globally recognised Institution and one of the UK's most successful Universities. The award-winning Accommodation team sits within the UCL Estates division and comprises of over 26 Halls that houses more than 6500 residents.

UCL Accommodation has set out an ambitious new vision of becoming the leading provider of accommodation in the HEI sector; delivering an exceptional student experience and is embarking on new strategy to delivery this vision.

About the role

The role involves providing a meet and greet front of house service including key/visitor management and handling lock outs, welcoming visitors and contractors to the properties, ensuring relevant security and identity checks are carried out and their presence is recorded.

The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

This is an onsite role, and you will be required to provide cover between the hours of 08:00 - 19:00, Monday-Friday and 09:00 - 17:00 Saturday on a shift basis. Shifts will be determined by the line manager, weekdays will either be 08:00 - 16.00 or 11:00 - 19:00 and if you work on a Saturday, you will have another day off in the week.

Summer period hours will be worked on a rota of five days in seven including Saturday and Sunday (09:00 - 17:00).

This role is available as a Fixed Term Contract or secondment for internal staff, end date 30/09/2025.

About you

You will have a strong educational background, with excellent literacy and numeracy skills, and previous experience in the accommodation, hospitality, or retail sectors is ideal. Experience in a customer-facing role is essential, as is the ability to understand, empathise with, and meet customer needs.

Self-motivated and able to work on your own initiative, you will have a positive and collaborative attitude, adapting quickly to changing demands and taking on challenges to ensure customer satisfaction. Strong time management skills, the ability to multitask, and a keen eye for detail are also essential.

You should be proficient in Microsoft Office, and previous administrative experience would be advantageous. Flexibility in working hours is required, including participation in a rota. Successful applicants will be required to undergo a DBS check.

What we offer

As well as the exciting opportunities this role presents we also offer some great benefits:

• 41 Days holiday (including 27 days annual leave, 8 bank holidays, and 6 closure days)
• Hybrid Final Salary Pension Scheme
• Cycle to work scheme and season ticket loan
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme
• Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

You can read more about our commitment to Equality, Diversity and Inclusion here .